Guide to User Management

The User Management section of the platform allows Admins to create and update accounts for their employees in Quantum Workplace.

In this article: 


All of the functions outlined in this guide can be performed by Admin users of Quantum Workplace via the User Management page in Administration. To open User Management, navigate to Administration in the left-hand navigation menu and select Users. 

If you have an HRIS integration established with Quantum Workplace, any changes that you make in User Management will get overwritten with the next instance of the integration. 

How to Create Users Individually

From within User Management, click the +New User button and fill in the fields to create an account for an employee. 1-May-20-2022-08-45-24-78-PM


All required fields are marked with an asterisk. This is also where you can specify access to each Quantum Workplace feature, under Permissions in the right-hand menu. Click Save

Want your new user to set up their account in Quantum Workplace? From User Management, check the box next to their name and click Send Welcome to trigger an email to go out that prompts them to log in. 

How to Edit Users Individually

From User Management, search for the name of the employee whose information you need to update and click Edit.



You can also use the search feature in User Management to search by a user's name, email address, or any demographics associated with them, such as department or location. 



From this page, you can type in any of the fields to update the employee's information (e.g., add their hire or exit date), update their Profile Photo, or edit their permissions via the panel on the right side.

Editing permissions allow you to designate someone as an Admin or Focused Admin user of Quantum Workplace as well as add or remove their access to any Quantum Workplace feature. Click Save. 

Focused Admins: 
If your organization has a team of HRBPs managing different regions, you may want to provide each HRBP with Administrative access to the regions they support only. You can enable this by setting these users up as Focused Admins

How to Reset an Employee's Password

From User management, search for the employee who needs to reset their password and check the box next to their name. This will open a menu with additional options specific to the selected employees. 

From this menu, click Reset Password. The selected employees will receive an email from the system asking them to reset their passwords. 


Actions for Multiple Users

You can update permissions for multiple users at one time within User Management.

First, search for the users using the Search function in User Management and check the box by their names to select them. If you need to perform an action for all employees, click Select All from the drop-down in the top left corner.

You can also use this drop-down to select all managers, all active users, all inactive users, or all users who have never logged in.   
Once you've selected the group of employees, you can perform the following actions:

  • Deactivate or Activate the selected users
  • Send a welcome email
  • Send a password reset email 
  • Update the permissions that are enabled for these users. Click Set Permissions and select the box next to the feature that you would like to add or remove for this group of employees (e.g. Recognition, Goals, Feedback, or 1-on-1s). Click Confirm.
    • An empty box indicates that none of the selected users will have that permission after the update.
    • A check mark indicates that all selected users will have that permission after the update.
    • A dash inside the box indicates that this permission will remain unchanged after the update (anyone who had the permission will keep it, and anyone without the permission will remain without).


How to Bulk-Upload Users

Import, create or update multiple employees at once by importing a .CSV file rather than creating new users, one at a time. Using a .CSV file simplifies the import and demographic mapping process.

Click for a more detailed guide on uploading, creating, and editing users in bulk.

Importing User Language Preferences

Administrators can specify employees' language settings before they ever log into Quantum Workplace by importing their preferred languages. This allows you to set your employees’ preferred language for a seamless experience from their first moment of using Quantum Workplace.

If for any reason an employee would like to change their preferred language, they can update it at any time from their Account Settings and override the language that was set for them through the HRIS integration or the user import.

When importing the languages manually, simply select User Default Language from the mapping options during the Demographic Mapping step.


Platform-Wide Language Codes

Quantum Workplace provides platform-wide language support for the following languages. 

Use the Language Codes listed in the following table when importing users' preferred language.

Language Name Language Code
Arabic ar-EG
Bulgarian bg-BG
Chinese (Simplified) zh-CN
Chinese (Traditional) zh-CHT
Czech cs-CZ
Danish da-DK
Dutch nl-NL
Dutch (Belgium) nl-BE
English (United States) en-US
Filipino (Tagalog) fil-PH
Finnish fi-FI
French (Canada) fr-CA
French (France) fr-FR
German de
Gujarati gu-IN
Hebrew he
Hindi hi-IN
Hungarian hu-HU
Italian it
Japanese ja-JP
Korean ko-KR
Malay ms-MY
Norwegian (Bokmål) nb-NO
Polish pl-PL
Portuguese (Brazil) pt-BR
Portuguese (Portugal) pt-PT
Romanian ro-RO
Russian ru-RU
Serbian (Cyrillic) sr-Cyrl
Spanish (Spain) es-ES
Spanish (United States) es-US
Swedish sv-SE
Thai th-TH
Turkish tr-TR
Ukrainian uk-UA
Vietnamese vi-VN

Survey-Only Language Codes

The following languages are available only when completing your organization's surveys, and are not applied to the rest of the Quantum Workplace platform. 

Elements of the survey-taking experience, i.e. help text, button text, ME Reports, etc. are included and will be translated.

Learn more about adding language translations to a survey.

Use the Language Codes listed in the following table when importing users' preferred language.

Language Name Language Code
Italian  it
Khmer km
Punjabi pa
Bosnian bs
Malayalam ml
Tamil ta
Nepali ne
Swahili sw-KE
Albanian sq
Mongolian mn
Slovenian sl
Sinhala si
Croatian hr-HR
English (United Kingdom) en-GB


Import Rules

When you import a file, the importer will look for any new users as well as any updates to existing users. Users who are not included in the file will not be updated or deactivated.

In order to deactivate a user, you must include them in the file and update their "Active Status" to "inactive" or whatever the equivalent value for "inactive" is within your account. You can then indicate within the import which value(s) from your Active Status column should be considered as Active Users.

New users must include Username, First Name, and Last Name. If your file contains users missing any of these values, those users will not be created. 

If you are updating information for existing users, your file must contain either Username or Employee ID (or both) in addition to the columns that include the new demographic values that you intend to update for each user. We recommend that you do not include any demographics in the file besides Username, Employee ID, and the demographic values that you are updating. The importer will not update your employees' information unless your file includes either Username or Employee ID. 

Before you import your file, please review it to make sure there are no duplicate usernames or employee IDs. 

Is managing your users manually a daunting task? Consider establishing an HRIS integration. We can establish a daily file feed from your HRIS system to Quantum Workplace to automatically update your employee information. 


Access Manager

In this section:

Video Overview

Watch this 2-minute video for an overview of the Access Manager tool.


View User Access

Administrators can access the user management tool from their census Analytics page by selecting the Team Select button, then Access manager.

Access Manager allows you to do the following:

  • Review the Organization Structure.
  • View / edit the users assigned to different branches.
  • Export the Organization Structure to an Excel document.
  • Focus on certain portions of the Organization Structure using the filter on the left.
  • Set whether or not certain users can create Commitment Plans.

Add Users to a Branch

  1. Click the plus icon to add users to that branch.
  2. Enter their name in the search box, and select whether or not the user should be able to create Commitment Plans on that branch. 
  3. Click Add.

Filter My View to Specific Branches of the Organization

For large trees, you can filter your view to make it easier to see details for a specific branch. Click the branch you would like to view in detail. 

The selected branch then becomes the top branch in the Detail View.

How to Remove Access

To remove a user's access to a particular branch, click the X next to their name on the branch you would like to remove them from. 

Removing a user from a single branch only removes that user's access to that branch in the organization. If you want to completely remove someone's access to Engagement Survey data, you must remove them from every branch they've been added to, if applicable.