Admin users can have easy impersonation enabled for them in order to be able to view other employees' Quantum Workplace accounts directly
How to Use Easy Impersonation
To use Easy Impersonation, you must be an Admin with the Easy Impersonate feature enabled.
If Easy Impersonate is enabled, you will see the Impersonate (mask) icon in the top-right corner of your Quantum Workplace account.
Click the mask icon to begin. Then, in the search bar that appears, type in the name of the coworker you would like to impersonate and click on their name.
Next, you will see a screen that indicates that you are switching to the impersonated user's view. Once the Impersonation loads, you will be viewing the impersonated user's account.
To stop impersonating that user, or if you need to impersonate a new user, click the mask icon. Type in the name of a new user to view their account, or click Stop to turn off the Impersonate function and return to your own account.
To protect the confidentiality of employees in your organization, the following are NOT accessible or viewable through Easy Impersonate.
- Private notes
- Inactive users
- Feedback responses left on any confidential Feedback sessions
- Survey responses left on confidential surveys
None of the above items will appear in a user's account when impersonating them.
How to Give an Admin the Ability to Easy Impersonate
To give an Admin user the ability to impersonate, navigate to Users in Administration and click Edit by the user who needs Easy Impersonation abilities.
Note: Easy Impersonate can only be enabled for Admins.
Then, in the panel on the right, check the Easy Impersonation box. Click Save at the bottom of the screen to update your changes.
Focused Admins who are given the ability to use Easy Impersonation can only impersonate users within their Administration Scope. For the below example, this Focused Admin can only Easy Impersonate users who are located in Boston and who are not members of the Executive Department.
How to Prevent Users From Being Impersonated
If there are certain users who shouldn't be impersonated, i.e. senior leaders and executives, you can specify which users cannot be impersonated within General Settings under Administration. From the Easy Impersonation tab, enter their names and click Save User Exceptions.