Easy Impersonation

Admin users can have easy impersonation enabled for them in order to be able to view other employees' Quantum Workplace accounts directly

 

In this article: 

 

Overview

Quantum Workplace's Easy Impersonation, when enabled, can be used by admins and Focused Admins to view other users' profiles within Quantum Workplace.

Confidentiality protections are in place to protect users' privacy. 

This article will cover how to use and enable Easy Impersonation, how Focused Admins can use Easy Impersonation, and what precautions are in place.

How to Enable Easy Impersonation 

Easy Impersonation can only be enabled for admin and Focused Admin users.

To enable the Easy Impersonation ability: 

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  1. Click and expand Administration in the left-hand navigation menu
  2. Click Users from the expanded menu
  3. Use the Search by User or Filter by Permissions to select the user
  4. Click Edit for the corresponding user
  5. Under Permissions on the right, click the Easy Impersonation checkbox

Focused Admins

If Easy Impersonation is enabled for a Focused Admin, the Easy Impersonation feature is restricted to users who fall under their scope. 

For example, if a Focused Admin's scope is limited to an office location in Boston, then the Focused Admin can only impersonate users operating out of the Boston location.

How to Use  Easy Impersonation

To use Easy Impersonation, you must be an admin or Focused Admin with the Easy Impersonation feature enabled.

To impersonate a user: 

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  1. Click the mask icon in the top-right
  2. Enter and click the user in the text field

To exit the Impersonation view and return to the default view, click the mask icon, then Stop. 

Protecting Confidentiality

To protect the confidentiality of employees in your organization, the following are NOT accessible or viewable via Easy Impersonation.

  • Private notes
  • Inactive users
  • Feedback responses left on any confidential Feedback sessions
  • Survey responses left on confidential surveys

None of the above items will appear in a user's account when impersonating them. 

Easy Impersonation Exceptions

If a user should not be impersonated, i.e. senior leaders, executives, etc., specify the users who should be exempt from being impersonated. 

To exclude users from being impersonated: 

  1. Click and expand the Administration drop-down menu in the left-hand navigation menu
  2. Click General Settings
  3. Click the Easy Impersonation tab
  4. In the Easy Impersonation Exceptions card, enter the user(s) in the text field
  5. Click Save User Exceptions