Use the Ask AI feature to uncover insights from a survey's comments and open-ended responses using natural and intuitive prompts.
In this article:
This feature is in BETA. We are interested in collecting user feedback to shape its future functionality. Schedule a time to meet with our Product team, if you are interested in sharing feedback with our product team.
Overview
Use the Ask AI feature to uncover insights from a survey's comments and open-ended responses using natural and intuitive prompts.
Additional Resources:
Requirements
- Available to surveys with comments
- Non-admin users can be granted access via Access Roles, learn more
Grant Ask AI Permissions
To grant a user Ask AI permissions:
- Click and expand Analytics in the left-hand navigation menu
- Click Surveys & Pulses
- Click on the survey to access the survey's analytics
- Click and expand the Admin Controls drop-down in the top-right
- Click Access Settings
- Click and navigate to the Access Roles tab
- Click an existing Access Role or Add Role to create a new Access Role
- Enable the following options: Reporting Access: Assign Access > View Comments > Ask AI
- Under Manage Users in this Role, click Select Users
- In the Add Users field, enter the user(s) who should be included in this role
- Click Save
Use Ask AI
To use Ask AI:
- Click and expand Analytics in the left-hand navigation menu
- Click Surveys & Pulses
- Click on the survey to access the survey's analytics
- Click and expand the Reports drop-down in the header
- Click Comments to navigate to the Comments report
- Click Ask a Question to expand the Ask AI window (Figure A)
- Optionally, click a suggested conversation starter to quickly get started on a relevant topic (Figure B)
- Enter a prompt to uncover insights from the survey's comments and open-ended responses (Figure C)
- Click New Chat to reset the conversation and enter a new prompt
Use Behind the Results
Behind the Results uses Ask AI to reveal additional context behind a question's favorability based on comments left by survey participants for each question.
To use Behind the Results:
- Click and expand Analytics in the left-hand navigation menu
- Click Surveys & Pulses
- Click on the survey to access the survey's analytics
- Click and expand the Reports drop-down in the header
- Click Questions to navigate to the Questions report
- Click on a question's corresponding Insights ribbon (Figure A)
- Click What's Behind These Results or click and navigate to the Behind the Results tab (Figure B)
- Click on the suggested question to dive into the question's relevant comment data