Comments Report: Sentiments and Themes

Quantum Workplace uses text analytics to assign themes and sentiments to every comment left on your survey

Note: this help doc applies to Engagement Survey analytics. Learn more about theme and sentiment analysis in our Pulse analytics here.



Our software classifies every comment on the survey as either negative, positive, or neutral/mixed. We color code sentiment in the following ways: 

Negative (Red): represents things that employees don’t like, think can be improved, or both.  

Positive (Blue): represents things that employees like, think are going well, or both. 

Mixed/Neutral (Gray): represents things that employees have either mixed or neutral feelings about. 
How does Quantum Workplace calculate sentiment? 

Our automated text analytics uses the "bag of words" model to detect sentiment, which essentially means that our tool breaks each comment down into units called n-grams and looks at the sentiment of each n-gram in order to approximate the overall sentiment of the comment.  Here are a few examples of how this works: 

Comment Analysis
I enjoy my work and love the company. The words enjoy and love would both receive a positive sentiment score. The comment overall would be marked as having a positive sentiment.
I enjoy my work, but it is very stressful at times. The word enjoy would receive a positive sentiment score, but the word stressful would receive a negative sentiment score. The comment overall would be marked as having a mixed sentiment.


Unfortunately, this methodology can also fail to detect sentiment:  For example, for the comment “I have nothing bad to say,"  the word "bad" would be classified as negative, causing the comment to get incorrectly coded as negative.  Overall, our tool correctly classifies comment sentiment about 70- 80% of the time. 



Can I change the sentiment associated with a comment? 

Yes! Admin users can change sentiment by clicking on the colored circle to the left of the comment and selecting the new sentiment. Anyone who has access to the comments report will see the new, correct sentiment that you've updated.  



Themes are topics related to the workplace. As an example, the phrases ‘maternity leave,’ ‘childcare,’ and ‘work and home life’ all relate to the theme of Work-Life Balance. 

Check out our Glossary for the complete list of our 36 themes.

How are themes displayed in the Comments Report?

Comment themes appear as tags below each comment. 

We also display a theme cloud on the comments report to show the aggregate analysis of comment themes. In this theme cloud, themes with a large font size were detected most frequently in the comments. 

Can I change the theme associated with a comment? 

Yes! Admin users can add or remove themes to any comment. 

To add or remove a theme, click on the tag icon to the left of the listed themes for a comment. To remove a theme, click the minus sign of the theme you'd like to remove. To add a theme, type the theme into the search box, select from the drop-down or create your own, and click "Save." 

How are themes calculated?

Our text analytics calculates themes similarly to how it calculates sentiment in that it first breaks down the comment into smaller units (n-grams) and then checks to see if any n-grams are linked to one or more themes. The comments report displays all themes that are detected within a comment.