The Retention Radar identifies groups at high risk of leaving and highlights their specific concerns, enabling the organization to address high impact issues, avoid regrettable turnover, and cultivate a more stable, engaged culture.
In this article:
Overview
As an admin, use the Retention Radar to gain valuable insight into employee flight risk and turnover.
The Retention Radar identifies groups at high risk of leaving and highlights their specific concerns, enabling the organization to address high-impact issues, avoid regrettable turnover, and cultivate a more stable, engaged culture. This report is always up-to-date with the latest flight risk, termination data, and employee voice data for the Groups of Interest it tracks.
For an optimal experience with the Retention Radar:
- Establish an HRIS integration for automatic new hire and exit data, learn more
- Launch Exit surveys with Quantum Workplace, learn more
Requirements
- Available to full admin users, learn more about the different admin roles
- Available to organizations with an up-to-date flight risk calculation
Navigate the Report Tab
Use the Retention Radar's Report tab to view automatically identified and generated groups of interest based on turnover trends and high concentrations of flight risk. Three groups of interest are identified for you when you first access the report.
To navigate and understand the Report tab:
- A. Demographics: Specifies the demographics for the employees in the group of interest
- B. Turnover Risk: Indicates the percentage/number of employees considered high-risk for the given group
- C. Topics of Concern: Signals low-scoring survey questions for the group, including those that differ considerably from the organization's average
- D. Suggested Actions: Contextual and actionable solutions to consider when addressing the group's low-scoring survey questions
Demographics
Specifies the demographics for the employees in the group of interest.
The specified demographics are derived from the current user file, which is why Retention Radar requires that user demographics are accurate and up-to-date. To check the state of your current user demographics, navigate to Administration, then Users, then click the Export button to view the complete user file. Learn more.
The Retention Radar aims to identify pockets of risk as precisely as possible to enable admins to make targeted efforts to counteract flight risk.
Turnover Risk
The Turnover Risk column indicates the number of employees currently in the group, the number of those who have an up-to-date flight risk calculation, and recent termination data related to the group.
This column highlights the percentage of employees in the group who currently signal high risk according to our flight risk model. For groups where risk is extremely high, we show an icon rather than a percentage, indicating that there is "Extremely High Risk" in the group.
There is also a Turnover Data box that includes an overview of recent terminations that shared the demographics of the group at the time of departure. Specifically, terminations for the year to date are shown along with an indication of how many departures were correctly identified as signaling high risk prior to departure. The report also shows terms from the current quarter along with a breakdown of voluntary versus involuntary exits.
Note: The numbers for voluntary and involuntary exits require the demographic, Standard Exit Type. Custom demographics that capture exit-type information will not be reflected in the Retention Radar.
About Flight Risk Calculations
In simple terms, an employee's flight risk is calculated by considering the employee's tenure and their responses to a specific set of survey questions, typically via an Engagement survey.
Quantum Workplace's model uses a logistic regression method that focuses on the most important factors for predicting turnover, which helps make it more accurate and less prone to errors. By leveraging extensive data on terminations and surveys, along with a proven engagement model, we can focus on the strongest predictors of flight risk.
Because flight risk calculations are valid for 12 months, it's recommended to conduct annually recurring Engagement surveys to maintain an up-to-date flight risk calculation.
Topics of Concern
The Topics of Concern column highlights survey questions with lower favorability among the group's demographics, particularly those that significantly differ from your organization's average.
Topics of concern include high impact items from Engagement or Engagement Follow-up surveys, any survey questions that trend with those high impact questions featured, and low-scoring Exit survey questions.
Retention Radar is meant to serve as a continuous listening mechanism to enable you to track changing perceptions of groups over time across surveys. Relevant survey results will automatically be added to the Topics of Concern column for each group over time as you collect new survey insights from these groups.
To gather additional insight into topics of concern, click View relevant survey comments to view comments left by the high-risk employees.
Only confidential survey comments are shown and any non-English comments are automatically translated to protect confidentiality. Learn more about the Comments report.
Suggested Actions
The Suggested Actions column provides a list of contextual, AI-generated solutions.
The AI-generated solutions are based on survey comments and 1-on-1 comments left by employees in the group that relate to the low-scoring survey questions identified as Topics of Concern. The resulting suggested actions are tailored to address the concerns voiced by the employees about topics that matter most to their engagement and retention.
Remove Group
To remove a group from the report:
- Click the group's corresponding ⋮ icon in the top-right corner of the card
- Click Remove Group
Navigate the Discover Tab
Use the Discover tab to add additional groups of interest to the report, or specify your own demographics to create custom groups of interest.
To navigate and understand the Discover tab:
- A. Detected Groups: Scroll through the mini cards for additional demographics identified as high-risk
- B. High-Risk Group: Click View for a specific card to preview a full Group Overview and Topics of Concern for each demographic group
- Click the card's + icon to add the group to your report for ongoing tracking
- C. Search: Use the Search by Demographic fields to view the turnover risk data for demographic(s) of your choosing, learn more
Search by Demographic
To search turnover data by demographic:
- Click and expand Analytics in the left-hand navigation menu
- Click Retention Radar
- Click and navigate to the Discover tab
- Scroll to the Search by Demographic section of the page
- Specify the demographic(s) and demographic value(s), learn more about the search results based on the completed search fields
- Click Find Groups
- Click View for a group to view more information or the + icon to add the card to your report
- To search by different demographics, click Clear and repeat steps 5-7
Demographic Search Options
Use the drop-down menus, Name and Value, for one or both demographics to configure searches that can reveal the turnover risk of a specific group or a broader search that allows you to view and analyze turnover risk at the highest demographic level.
Refer to the following to understand how you can use the search fields:
- Specify a Demographic Name and Value for both demographics to yield a result with the specified group
- For example, [Name: Generation and Value: GenX] + [Name: Gender and Value: M] returns the data for male Gen X employees
- Specify a Demographic Name and Value for one demographic, with the other demographic left blank to yield a result with the specified demographic group, as well as subgroups identified as high-risk
- For example, [Name: Department and Value: Sales] + [Name: _ and Value: _] returns the data for the Sales department, and subgroups, i.e. [Dept: Sales + Generation: GenX], [Dept: Sales + Location: Boston, MA], [Dept: Sales + PTO Taken: 0 Days]
- Specify a Demographic Name and leave the Value blank to yield a result corresponding to the entered Demographic Name
- For example, [Name: Department and Value: _] returns the data for all departments, i.e. Dept: Sales, Dept: Technology, Dept: Marketing, etc.
- Specify a Demographic Name and Value for one demographic, with only the Demographic Name without a Value for the other demographic to yield a result for the specified groups with all of the possible values associated with the second Demographic Name
- For example, [Name: Department and Value: Sales] + [Name: Location and Value: _] returns the data for the Sales department across all locations, i.e. [Dept: Sales + Location: Omaha], [Dept: Sales + Location: New York City], [Dept: Sales + Location: Boston], etc.