How to Use the Response Rate Report

The Response Rate report shows the percentage of survey participants who have submitted their survey.

In this article: 

Overview

The Response Rate Report in Surveys & Pulses Analytics displays the percentage of survey-takers who have completed their surveys as well as the completion rate over time.

The report is accessible as soon as the survey launches and tracks the completion rate in real-time.

Accessing the Response Rate Report

Navigate to the survey's analytics and click the Response Rate tab along the top of the screen. 

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The Response Rate Report displays the completion rate of the survey over time with an interactable graph. Additionally, below the graph are multiple key details:

  • Launch Date
  • Close Date
  • Invited
  • Completed
  • Response Rate

As with all data in your Surveys & Pulses Analytics, completed surveys will be reflected in the count shown in the Response Rate report within one minute of submission.

How to Filter, Slice and Compare Response Rate Reports

To analyze your response rate beyond the survey's overall analytics, apply the Filter, Slice By or Compare To functions for deeper insights.  

To enable these functions, click the appropriate function depending on your desired outcome. Learn more about filters, slices and comparisons.
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Clicking any of these functions opens a modal where you can select the demographics to filter, slice or compare. Click Apply to update your Response Rate Report view.

Filtering Response Rate Reports

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Once you have selected a slice, a chart will appear below the main response rate graph displaying the response rate for every group in that demographic. Any active comparisons will also display Comparison cards beneath the chart.

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If you would like to see the response rate graph for a particular group in that demographic, e.g. the sales department, you can then apply a filter for a specific demographic group while keeping your slice applied. You can also sort this information into ascending or descending order by clicking the column headers.

To protect the confidentiality of survey-takers, single and automated confidential surveys will display "Insufficient Results" in the Completed and Response Rate columns if the number of responses doesn't meet the minimum threshold. 

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Trend Over Time

For analysis based on dates, click All Time in the top-right to expand a drop-down menu with a list of pre-set dates and a custom date range option.

Specifying the time frame will adjust the start and end dates of the graph.

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How to Export

Response Rate Reports can be exported by clicking the Export button in the top-right of the screen. This expands a drop-down menu with multiple export options. 

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The Response Rate Report's PDF export will reflect any slices enabled in the report.