Within Surveys, anyone who can view survey analytics can reply to a comment left on the survey. For confidential surveys, the identity of the person who left the comment will be protected.
In this article:
Overview
Admins and managers, who have been given visibility into a survey's comments, can reply to comments left on a survey.
If an admin or manager replies to a comment left on a survey, the survey participant who made the comment will receive an email notification.
For confidential surveys, the identity of survey participants is kept hidden and confidential. While admins and managers can still reply to comments left on a survey, the identity of the participant who left the comment will remain hidden.
The survey participant who left the comment can choose to reply back to any comments to create a dialogue around certain survey questions or items.
How to Reply to a Comment
To reply to a comment left in a survey- first, navigate to the survey's analytics:
- Click and expand Analytics in the left-hand navigation menu
- Click Surveys & Pulses
- Click the relevant survey's name
- Click the Comments tab to view all comments in the survey
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From the Comments report:
- Identify a comment to reply to
- Click Reply
- Enter your reply in the text box
- Click Post
Once you click Post, your reply is visible to everyone with access to the Comments report for the survey and is attributable to you.
The survey participant who left the comment will be notified by email that their comment was replied to.
Email Notifications
When a survey participant's comment is replied to, they will receive an email notification that looks like the following:
The email contains a link for the participant to view the comment and its reply in Quantum Workplace. Here, they can optionally reply back.
If the original commenter chooses to reply back, the admin or manager will receive a similar email notification, alerting them to the new reply. Each reply to a comment will trigger an email notification to the other user.
Confidentiality
For confidential surveys, the identity of the user who left the original comment is protected. The user appears anonymous in analytics and in email notifications.
For attributed surveys, the identity of the user is disclosed and the profile of the user is shown alongside their comments and replies, if applicable.