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      Reply to a Comment on a Survey

      Admins,  survey-admins, and any role granted reply permissions can view and reply to comments left on a survey.

      In this article: 

       

      Overview

      Admins,  survey-admins, and any role granted reply permissions can view and reply to comments left on a survey.

      The access settings, i.e. assignments and access roles, are specific to a survey and configured on a survey-by-survey basis. 

      If a comment receives a reply, the survey participant who left the comment receives an email notification. For confidential surveys, the identity of survey participants is kept hidden and confidential. While admins, survey-admins, and users granted permission can still reply to comments left on a survey, the identity of the participant who left the comment will remain hidden. 

      The survey participant who left the comment can choose to reply back to any comments to create a dialogue around certain survey questions or items. 

      Requirements

      • Access must be granted via the survey's Access Settings

      Enable the Reply to Comment Permission 

      As an admin or survey-admin, to enable the Reply to Comment permission for other users:

      1. Click and expand Analytics in the left-hand navigation menu 
      2. Click Surveys & Pulses
      3. Click on the survey to navigate to its analytics
      4. Click and expand Admin Controls in the top-right
      5. Click Access Settings
      6. Click and navigate to the Access Roles tab
      7. Click on an existing role or click Add Role to create a new role
      8. Enable the Assign Acess toggle for Reporting Access (Figure A) to expand additional options
      9. Enable the View Comments toggle, followed by the Reply to and Read Replies toggle (Figure B)
      10. Click Save

      Learn more about Access Roles and Access Settings.

      Reply to a Comment

      To reply to a comment left in a survey:

      1. Click and expand Analytics in the left-hand navigation menu
      2. Click Surveys & Pulses
      3. Click on the survey to navigate to its analytics
      4. Click and expand Reports in the header
      5. Click Comments
      6. Click Reply to leave a response on the specific comment (Figure A)
      7. In the text field that appears, enter your comment and click Post (Figure B)

      Once you click Post, your reply is visible to admins, survey-admins, the user who left the original comment, and any other other with access to both the original comment and the Reply to and read replies toggle enabled.

      The survey participant who left the comment will be notified by email that their comment was replied to. 

      Note: Comments left in the survey by participants using a public link can not be replied to.

      Email Notifications

      When a survey participant's comment is replied to, they will receive an email notification that looks like the following: 

      The email contains a link for the participant to view the comment and its reply in Quantum Workplace. Here, they can optionally reply back. 

      If the original commenter chooses to reply back, the admin or manager will receive a similar email notification, alerting them to the new reply. Each reply to a comment will trigger an email notification to the other user. 

      Confidentiality

      For confidential surveys, the identity of the user who left the original comment is protected. The user appears anonymous in analytics and in email notifications. 

      For attributed surveys, the identity of the user is disclosed and the profile of the user is shown alongside their comments and replies, if applicable.