Admins, survey-admins, and any role granted reply permissions can view and reply to comments left on a survey.
In this article:
- Overview
- Requirements
- Enable the Reply to Comment Permission
- Reply to a Comment
- Email Notifications
- FAQs
Overview
Admins, survey-admins, and any role granted reply permissions can view and reply to comments left on a survey.
The access settings, i.e. assignments and access roles, are specific to a survey and configured on a survey-by-survey basis.
If a comment receives a reply, the survey participant who left the comment receives an email notification. For confidential surveys, the identity of survey participants is kept hidden and confidential. While admins, survey-admins, and users granted permission can still reply to comments left on a survey, the identity of the participant who left the comment will remain hidden.
The survey participant who left the comment can choose to reply back to any comments to create a dialogue around certain survey questions or items.
Additional Resources:
Requirements
- Available to full admins and survey-admins
- Non-admin users can be granted access via Access Roles, learn more
Enable the Reply to Comment Permission
As an admin or survey-admin, to enable the Reply to Comment permission for other users:
- Click and expand Analytics in the left-hand navigation menu
- Click Surveys & Pulses
- Click on the survey to navigate to its analytics
- Click and expand Admin Controls in the top-right
- Click Access Settings
- Click and navigate to the Access Roles tab
- Click on an existing role or click Add Role to create a new role
- Enable the Assign Acess toggle for Reporting Access (Figure A) to expand additional options
- Enable the View Comments toggle, followed by the Reply to and Read Replies toggle (Figure B)
- Click Save
Learn more about Access Roles and Access Settings.
Reply to a Comment
To reply to a comment left in a survey:
- Click and expand Analytics in the left-hand navigation menu
- Click Surveys & Pulses
- Click on the survey to navigate to its analytics
- Click and expand Reports in the header
- Click Comments
- Click Reply to leave a response on the specific comment (Figure A)
- In the text field that appears, enter your comment and click Post (Figure B)
- Optionally, click and toggle Mark as Read (Figure C)
- Once a comment is toggled and marked as read, all admins will see the reversible toggle enabled, as well as who and when the comment was acknowledged
Once you click Post, your reply is visible to admins, survey-admins, the user who left the original comment, and any other other with access to both the original comment and the Reply to and read replies toggle enabled.
The survey participant who left the comment will be notified by email that their comment was replied to.
Note: Comments left in the survey by participants using a public link can not be replied to.
Email Notifications
When a survey participant's comment is replied to, they will receive an email notification that looks like the following:
The email contains a link for the participant to view the comment and its reply in Quantum Workplace. Here, they can optionally reply back.
If the original commenter chooses to reply back, the admin or manager will receive a similar email notification, alerting them to the new reply. Each reply to a comment will trigger an email notification to the other user.
Confidentiality
For confidential surveys, the identity of the user who left the original comment is protected. The user appears anonymous in analytics and in email notifications.
For attributed surveys, the identity of the user is disclosed and the profile of the user is shown alongside their comments and replies, if applicable.
FAQs
- Is an email address required for reply-related notifications?
- Yes, accounts require a Work email address to receive reply-related notifications; notifications are not sent to the Personal email address
- To view your Work & Personal email addresses, learn how to access your Account Settings page