How to Reply to a Comment on a Survey

Within Surveys, anyone who can view survey analytics can reply to a comment left on the survey. For confidential surveys, the identity of the person who left the comment will be protected.

Overview
How to Reply to a Comment
Email Notifications
Confidentiality

Overview

Admins and managers who have been given visibility into the comments for a survey are able to reply to a comment left on the survey. Once a reply has been added to the comment, the survey-taker who left that comment will receive an email notification letting them know that their comment received a reply. For confidential surveys, the identity of the survey-taker who left the comment will be kept confidential, so the user who left the reply will never know the identity of the person who left the comment. The survey taker who left the original comment has the option to reply back, thus allowing a dialogue. 

How to Reply to a Comment

From within the Comments report in Analytics, click Reply underneath the comment you would like to reply to. 

Then, type your reply into the text box and click Post.


Once you click Post, your reply will be visible to everyone who has access to the Comments Report for this survey and it will be attributed to you (that is, your name will be attached to the reply.) The survey taker who left the comment you replied to will receive an email notification letting them know that you replied to their response.

Email Notifications

The survey taker who left this response will receive an email notification letting them know that you replied to their comment. This email will contain a link for them to view the reply that was left on their comment and, optionally, reply back.  

If the survey-taker who left the original response decides to reply, the user who they are replying to will receive an email, too. Each new reply in the thread will trigger an email notification to the user who is being replied to, so that the survey taker and the person viewing Analytics can have a dialogue. 



Confidentiality

For confidential surveys, the identity of the person who left the original comment will be protected,   So, the user who replies to the comment will never know the identity of the person who left the comment. The email notification that the survey taker receives confirms that the person who replied to their comment does NOT know their identity. 

For attributed surveys, the identity of the survey taker is disclosed, so the identity of the person who left the original response will be known.