Recognition & Rewards Launch Guide & Timeline 

In this article: 

• Decisions Checklist 
• 4-6 Week Implementation Timeline 

Decisions Checklist 

Review the following before your kickoff call. Decisions made early reduce delays during configuration. 

Features & Scope 

• Confirm which modules to enable at launch: Recognition, Rewards, Announcements, Automated Celebrations, Challenges, Awards, DoraAI. 

Program Budget 

• Employee giving allowances (how many points employees can give per period) 

• Manager giving allowances 

• Per-award and per-challenge budgets 

• Celebration budgets (birthdays, anniversaries, new hire welcome) 

• Account funding (required before Rewards can go live) 

Rewards Catalog 

• Decide which reward types to offer employees at launch: 

• • Gift cards, prepaid/monetary cards, charitable donations, Amazon, hotel & travel, swag, culture rewards, discounts 

• • All reward types can be enabled or selectively toggled by the admin. (Amazon, Swag, and Culture Rewards require additional set-up & customization to be ready for launch.) 

Recognition Settings 

• Core values (the categories employees tag when recognizing peers; required before configuration begins) 

• Points currency name and exchange rate (default: 1 point = $0.10) 

Automated Celebrations 

• Confirm which events to automate: birthdays, work anniversaries, new hire welcome 

Challenges & Awards 

• Identify an initial challenge to launch with (e.g., wellness, open enrollment completion) 

• Identify an initial award to launch with (e.g., Employee of the Month, Sales Superstar) 

• Awards setup and Challenges require a separate training call  

Communication Plan 

• Draft launch announcement for employees 

Team & Contacts 

• Point person who owns tasks in the implementation plan and attends all calls 

• Support contact name and email (routed to QW Support for employee questions) 

• Any co-admins to add to the implementation plan 

4-6 Week Implementation Timeline 

Most customers launch within 4-6 weeks of their kickoff call. Timeline length depends on feature complexity and your team's responsiveness to tasks. 

• Week 1: Pre-kickoff prep — confirm features, budget, and team. Schedule kickoff call.

• Week 2: Kickoff call (60 min). Overview of tool & program decisions documented.

• Week 3: Admin training & configuration begins (60 min call).

• Week 4: Configuration continues — customer completes setup tasks in shared plan. Challenges & Awards training call (if needed). Setup and testing completed.

• Week 5: Program setup review call with CIM. Employee training with CIM.

• Week 6: User access granted. Launch communication sent. Platform goes live.