Recognition & Rewards Launch Guide & Timeline 

In this article: 

• Decisions Checklist 
• 3–5 Week Implementation Timeline 

Decisions Checklist 

Review the following before your kickoff call. Decisions made early reduce delays during configuration. 

Features & Scope 

• Confirm which modules to enable at launch: Recognition, Rewards, Announcements, Automated Celebrations, Challenges, Awards, DoraAI. 

Program Budget 

• Employee giving allowances (how many points employees can give per period) 

• Manager giving allowances 

• Per-award and per-challenge budgets 

• Celebration budgets (birthdays, anniversaries, new hire welcome) 

• Account funding (required before Rewards can go live) 

Rewards Catalog 

• Decide which reward types to offer employees at launch: 

• • Gift cards, prepaid/monetary cards, charitable donations, Amazon, hotel & travel, swag, culture rewards, discounts 

• • All reward types can be enabled or selectively toggled by the admin. (Amazon, Swag, and Culture Rewards require additional set-up & customization to be ready for launch.) 

Recognition Settings 

• Core values (the categories employees tag when recognizing peers; required before configuration begins) 

• Points currency name and exchange rate (default: 1 point = $0.10) 

Automated Celebrations 

• Confirm which events to automate: birthdays, work anniversaries, new hire welcome 

Challenges & Awards 

• Identify an initial challenge to launch with (e.g., wellness, open enrollment completion) 

• Identify an initial award to launch with (e.g., Employee of the Month, Sales Superstar) 

• Awards setup and Challenges require a separate training call  

Communication Plan 

• Draft launch announcement for employees 

Team & Contacts 

• Point person who owns tasks in the implementation plan and attends all calls 

• Support contact name and email (routed to QW Support for employee questions) 

• Any co-admins to add to the implementation plan 

3–5 Week Implementation Timeline 

Most customers launch within 3–5 weeks of their kickoff call. Timeline length depends on feature complexity and your team's responsiveness to tasks. 

• Week 1: Pre-kickoff prep — confirm features, budget, and team. Kickoff call scheduled. 

• Week 2: Kickoff call (60 min). Program decisions documented. Admin configuration begins. 

• Week 3: Configuration continues - customer completes setup tasks in shared plan. Challenges & Awards training call (if needed). Setup and testing completed.  

• Week 4: Program setup review call with CIM. Employee training with CIM.  

• Week 5: User access granted. Launch communication sent. Platform goes live.