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      Quarantine Comments

      In rare circumstances, an employee may leave a survey comment that risks doing more harm than good. This can include threats of violence, abusive language, sharing sensitive information, etc.

      Last Updated: September 6, 2024

      In this article: 

       

      Overview

      In rare circumstances, an employee may leave a survey comment that risks doing more harm than good. This can include threats of violence, abusive language, sharing sensitive information, etc.

      In these situations, quarantining a comment may be necessary to protect your organization and your employees. 

      Quarantined comments are not included in survey analytics or in any PDF/Excel exports.

      Quarantine Survey Comments

      To quarantine a survey comment:

      1. Click and expand Analytics in the left-hand navigation menu
      2. Click Surveys & Pulses
      3. Click on the survey title to navigate to the survey's analytics
      4. Click and expand Reports in the header
      5. Click Comments
      6. Identify the to-be quarantined comment and click the comment's ⋮ icon
      7. Click Quarantine this Comment
      8. In the modal, enter the reason for the comment's quarantine
      9. Click Quarantine Comment

      Quantum Workplace monitors quarantine behavior for possible abuse. 

      Access Quarantined Comments

      Quarantined comments are indicated in the Comment Count card.

      To access a quarantined comment:

      1. Click and expand Analytics in the left-hand navigation menu
      2. Click Surveys & Pulses
      3. Click on the survey title to navigate to the survey's analytics
      4. Click and expand Reports in the header
      5. Click Comments
      6. Click [x] quarantined in the Comment Count card to filter the comments view to only show quarantined comments for the specific survey
        • Click and disable the Quarantined filter to reset the Comments view

      Remove a Comment from Quarantine

      To remove a comment from quarantine:

      1. Click and expand Analytics in the left-hand navigation menu
      2. Click Surveys & Pulses
      3. Click on the survey title to navigate to the survey's analytics
      4. Click and expand Reports in the header
      5. Click Comments
      6. Click [x] quarantined in the Comment Count card to filter the comments view to only show quarantined comments for the specific survey
      7. Click on the quarantined comment's corresponding ⋮ icon
      8. Click Remove From Quarantine 
        • Optionally, enter a brief explanation of why the comment is being removed from quarantine
      9. Click Remove From Quarantine