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Quarantine Comments

In rare circumstances, an employee may leave a survey comment that risks doing more harm than good. This can include threats of violence, abusive language, sharing sensitive information, etc.

Last Updated: August 10, 2026

In this article: 

 

Overview

In rare circumstances, an employee may leave a survey comment that risks doing more harm than good. This can include threats of violence, abusive language, sharing sensitive information, etc.

In these situations, admins may manually quarantine a comment to protect your organization and your employees. 

Quarantined comments are not included in survey analytics or in any PDF/Excel exports.

Quarantine Survey Comments

To quarantine a survey comment:

  1. Click and expand Surveys in the left-hand navigation menu
  2. Click Analytics
  3. Click on the survey title to navigate to the survey's analytics
  4. Click and expand Reports in the header
  5. Click Comments
  6. Identify the to-be quarantined comment and click the comment's ⋮ icon
  7. Click Quarantine this Comment
  8. In the modal, enter the reason for the comment's quarantine
  9. Click Quarantine Comment

Quantum Workplace monitors for excessive quarantining of comments for possible abuse. 

Access Quarantined Comments

Comments that have been quarantined manually are indicated in the Comment Count card.

To access a quarantined comment:

  1. Click and expand Surveys in the left-hand navigation menu
  2. Click Analytics
  3. Click on the survey title to navigate to the survey's analytics
  4. Click and expand Reports in the header
  5. Click Comments
  6. Click [x] quarantined in the Comment Count card to filter the comments view to only show quarantined comments for the specific survey
    • Click and disable the Quarantined filter to reset the Comments view

Remove a Comment from Quarantine

To remove a comment from quarantine:

  1. Click and expand Surveys in the left-hand navigation menu
  2. Click Analytics
  3. Click on the survey title to navigate to the survey's analytics
  4. Click and expand Reports in the header
  5. Click Comments
  6. Click [x] quarantined in the Comment Count card to filter the comments view to only show quarantined comments for the specific survey
  7. Click on the quarantined comment's corresponding ⋮ icon
  8. Click Remove From Quarantine 
    • Optionally, enter a brief explanation of why the comment is being removed from quarantine
  9. Click Remove From Quarantine