Survey Email Notifications

Quantum Workplace sends email notifications to survey takers at different points of the survey timeline.

In this article:

Overview

Quantum Workplace sends email notifications to your employees at different points of the survey timeline.

Examples of those emails are listed below. As part of the survey creation process, admins can customize the content of the email. 

Email notifications from Quantum Workplace are delivered by support@quantumworkplace.com.

Survey Invitation Email

Employees will receive an Invitation email when the cycle launches, and you can also resend invitations to any survey taker while the survey is open. The email includes the employee's unique link to complete the survey.

Default Survey Invitation Email

This email example reflects the default language if custom messaging is not configured.

Survey Invitation default message

Custom Survey Invitation Email

If a custom invitation message is configured in the survey setup, the following is an example of how this appears for employees. 

Survey Invitation with custom Invitation Message

Survey Reminder Email

Employees who have not yet completed the survey will receive reminder emails on the date(s) that you have scheduled reminder emails to be sent. 

Default Survey Reminder Email 

This email example reflects the default language if custom messaging is not configured.

Survey Invitation default message

Custom Survey Reminder Email

If a custom reminder message is configured in the survey setup, the following is an example of how this appears for employees. 

Reminder email custom text faked-1

Survey Close Email

The admin who created the survey will receive the following email notification on the survey's close date. 

Survey closed notification-1

Survey Analytics Access Notification

Examples of email notifications users receive when granted access to survey analytics. 

Learn more about Access Settings, Assignments, and Roles.

Users with Access to the Live Response Rate

Users who have been granted access to a survey's Live Response Rate receive the following email on the specified date and time of access:

Learn more about the Live Response Rate.

Managers with Access to Results

Managers who have been granted access to results for attributed surveys, or who have teams that met the minimum response threshold to view the results for a confidential survey will receive the following email: 

Manager Analytics available (met min n(-1

Managers Who Didn't Meet Min-N (Visibility: Downline Only)

Managers who weren't able to meet the minimum response threshold, but who would have had visibility into results for their downline only will receive the following email notification:

Subject: Insufficient Team Responses for [Survey Name]

Body:

[Survey Name] has closed. 

To protect the confidentiality of [Survey Name] respondents, your team needed [Min-N] participant responses to enable access to your team's analytics. Your team had, [x] responses. You will not be able to access your team's survey analytics. For future surveys, if possible encourage your team to submit their responses prior to the survey close date.

Managers Who Didn't Meet Min-N (Visibility: Downline & Limited Overall)

Managers who weren't able to meet the minimum response threshold, but who would have visibility into the results for their downline and limited overall will receive the following email notification: 

Subject: Insufficient Team Responses, Limited Overall Visibility for [Survey Name]

Body:

[Survey Name] has closed.

To protect the confidentiality of the survey respondents, your team needed [Min-N] participant responses to enable access to your team's survey analytics. Your team had [x] responses. You will not be able to access your team's survey analytics. For future surveys, if possible encourage your team to submit their responses prior to the survey close date.

For this survey, you have been granted access to view, without filter and slice functionality, the aggregate survey responses for [Org Name]. Click below to access the online analytics for [Survey Name].

Managers Who Didn't Meet Min-N (Visibility: Downline, Limited Upline, and Overall)

Managers who weren't able to meet the minimum response threshold, but who would have visibility into the results for their downline, limited upline, and overall will receive the following email notification:

Subject: Insufficient Team Responses, Limited Upline and Overall Visibility for [Survey Name]

Body:

[Survey Name] has closed. To protect the confidentiality of the survey respondents, your team needed [Min-N] participant responses to enable access to your team's analytics. Your team had [x] responses. You will not be able to access your team's survey analytics. For future surveys, if possible encourage your team to submit their responses prior to the survey close date.

For this survey, you have been granted access to view, without filter and slice functionality, the responses of leaders in your upline as well as the aggregate survey responses for [Org Name]. Click below to access the online analytics for [Survey Name].