Pulse Email Communication

The email notifications that your employees will receive as part of a Pulse Survey and your possibilities for customizing those emails are detailed below.  Employees will only receive the Reminder email if they have not completed the survey by the date that the Reminder emails is sent. The Invitation and Reminder emails can be customized from your Cycle Set Up page to include either the "About this Survey" text or a custom message. 

This guide displays email notifications for surveys that are created using the original survey creator. If your organization is using the new survey creator, click here to view email notifications

 

IN THIS ARTICLE:

Invitation Email

Employees will receive an Invitation email when the cycle launches, and you can also resend invitations at any time while your survey is open. 

If you do not customize your Invitation Email, it will include the name of the survey and the deadline for completing it. The email closes with the employee's link to take the survey.


From Name: Quantum Workplace or your custom From Name
Subject: The [Survey Title] is now open

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If you added a custom message to the invitation and reminder emails (via the Cycle Setup section), the text of that custom message will appear under the salutation, in lieu of the statement that the Pulse is now open. The deadline to take the Pulse and the link to take the Survey will still be included: 
image-png-Aug-03-2020-06-15-49-72-PM

 

If you added text to the About This Survey field in the Cycle Setup AND specified that this language should be included in the Pulse emails, that text will be included below the statement that the Pulse is now open and above the deadline to complete the Pulse.

Reminder Emails

Employees who have not yet completed the survey will receive reminder emails on the date(s) that you have scheduled reminder emails to be sent, if applicable. 

If you have not customized your emails, the reminder emails will have the following format: 

From Name: Quantum Workplace or your custom From Name
Subject: Don't Forget to take your [Survey Title]!

reminder email no custom text

 

If you added a custom message to the invitation and reminder emails via the Cycle Setup section, the Reminder email will be identical to the Invitation email: Reminder email custom text faked

 

If you added text to the About This Survey field in the Cycle Setup AND specified that this language should be included in the Pulse emails, the Reminder email will have the below format: About this survey reminder



Survey Close Notification

The Admin user who created the survey will receive an email notification when the survey has closed. 

Survey closed notification

 

Manager Analytics Notification

If an Admin at your organization has enabled manager analytics for a survey and scheduled managers to receive access to the analytics on a particular date, any managers who employees in their downline who were invited to take the survey will receive an email notification on that date. Please note that if you have specified that managers should  have visibility into their downline results only (as opposed to having a limited view into their organization and upline results as well), then only the managers who meet the minimum response threshold for the survey will receive email notifications.

Managers who receive access to results for attributed surveys or who had enough downline reports take the survey to view their team's results for a confidential survey will receive the below email notification.

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Managers who did not get a sufficient number of responses to view results, but who do have visibility into data for the organization overall or for their upline, will receive the following email notification. 
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