Pause & Resume an Automated Survey

As a full admin or survey-admin, pause an automated survey to temporarily halt invitations. Resume the survey at any time to restart the invitation process. 

In this article:

• Overview
• Requirements
• Pause an Automated Survey
• Resume a Paused Automated Survey

Overview

As a full admin or survey-admin, pause an automated survey to temporarily halt survey invitations and the collection of survey responses. Resume the survey at any time to restart the invitation process. 

Learn more about automatically recurring surveys.

Requirements

• Available to full admin and survey-admin users
• Available to surveys configured with automatic invitations, i.e. New Hire, Exit, regularly repeating surveys, etc.

Pause an Automated Survey

New survey invitations via in-app and email notifications are not delivered while the survey is paused. Survey invitations sent prior to the survey's pause will still allow survey participants to access and complete the survey, even if the survey is submitted while the survey is paused. 

To pause an active automated survey:

1. Click and expand Administration in the left-hand navigation menu; click Surveys & Pulses
2. Click on the active automated survey to navigate to the survey creator's Review step
3. Click Pause Survey to open the confirmation modal
4. Click Pause Survey

Resume a Paused Automated Survey

Once resumed, invitations for the automated survey are sent to any employees who meet the criteria from the resume date moving forward.

To resume a paused automated survey:

1. Click and expand Administration in the left-hand navigation menu; click Surveys & Pulses
2. Click on the paused automated survey to navigate to the survey creator's Review step
3. Click Resume Survey to open the confirmation modal
4. Click Resume Survey