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      Keyword Detection

      Use Keyword Detection to filter and analyze survey comments for specific keywords and phrases.

      In this article: 

       

      Overview

      Keyword Detection allows you to quickly organize and view survey comments based on keywords or phrases important to your analysis, especially useful comments that are time-sensitive.

      Keyword Detection also allows you to quickly identify keywords that are sensitive or require follow-up action. 

      Access Keyword Detection

      To access the Keyword Detection page:

      1. Click and expand Analytics in the left-hand navigation menu 
      2. Click Keyword Detection 

      Navigate Keyword Detection

      To use and navigate Keyword Detection:

      • A. Filter by Survey: Click Filter by Survey to display comments for the selected survey
      • B. Keyword Notifications: If enabled, an email or in-app notification is delivered to the admin(s) of your choice, learn more
      • C. Export: Click to export a .xlsx version of the Keyword Detection data
        • Active filters and keyword selection are applied to the exported data
      • D. Popular Keywords & List: Click a keyword from the list to view the relevant comments in the list below, in Figure E
        • On the left, a maximum of the ten most popular keywords in the list are each represented by a colored tile with size correlated to keyword usage
        • On the right, a list of previously searched keywords and where keywords can be added and managed
        • Click Import to upload a CSV file with new keywords to track for your organization
      • E. Comments: A list of comments with the selected keyword highlighted and displaying their question and survey origin
        • Click the eye icon to view the comment in the survey's Comments Report 
        • Use the thumbs-up & thumbs-down icons to improve Quantum Workplace's comment suggestions
        • Comments in a non-English language are translated to English and are indicated by a translation icon

      Add & Edit Keywords

      To add and edit keywords in Keyword Detection:

      • A. Add Keyword: Click + Add a keyword and enter the keyword, click Save to add the keyword
      • B. Import: Click Import to upload a CSV file with new keywords to track for your organization
      • C. Edit/Delete Keyword: Hover over a keyword to reveal the Edit and Delete icon
        • Click the Edit icon to update the keyword
        • Click the Trash/Delete icon to remove the keyword

      Keyword Detection Notifications

      To configure Keyword Detection notifications: 

      1. Click Keyword Notifications to open the notification modal
      2. Specify if notifications should occur on a regular basis:
        • Daily, at the specified time of day 
        • Weekly, on a specified time and day 
        • Monthly, on the 1st or 15th of the month at a specified time
      3. Specify the admin(s) who should receive the notifications 
        • Click Remove for a corresponding admin to remove their access to notifications
      4. Click Save

      Opt-Out of Notifications

      Admins assigned to receive keyword notifications can opt out of future notifications via the email notification. 

      As the admin who receives notifications, to opt out: 

      1. In the email notification, click Opt out of these notifications
      2. When successful, the admin is navigated to a confirmation page

      To reassign an admin to receive Keyword Detection notifications once again- enter their name in the Keyword Notifications modal.