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IT Instructions for Email Deliverability

Instructions for your IT team to ensure Quantum Workplace emails are delivered to your employees.

Please pass this on to your IT team to ensure emails from Quantum Workplace are deliverable to your employees. 

  • All login emails will have a FROM address of:  support@quantumworkplace.com
    • Quantum Workplace-delivered bulk emails are sent from the following IP addresses:  
      • 208.117.60.150
      • 168.245.27.131 
      • Please be sure to allowlist both IP addresses, not just the email address.  If your system requires a subnet, please use /32
    • Actual email headers may appear to be coming from the subdomain @email.quantumworkplace.com
    • We reverse DNS set up and we also have an SPF record
  • If you have a limit of emails that can come in from a given IP, raise or remove these limits to ensure survey invitations and reminders are delivered as configured
  • For emails that come from outside of our software—product release notes, webinar announcements, software enhancements, etc.—we recommend you also allow the following IP addresses:
    • 54.174.60.0/23
    • 143.244.80.0/20
    • 18.208.124.128/25
    • 54.174.53.128/30
    • 158.247.16.0/20
    • 54.174.59.0/24
    • 54.174.63.0/24
    • 3.93.157.0/24
    • 54.174.52.0/24
    • 139.180.17.0/24
    • 54.174.57.0/24