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      Survey Analytics: Questions Report

      The Questions report breaks down the favorability ratings of a survey, both overall and question-by-question.

      Last Updated: November 26, 2024

      In this article: 

       

      Overview

      The Questions report displays the favorability data for a given survey, both an overall favorability as well as the favorability question-by-question. 

      Use this article to learn how to navigate and examine survey data via the Questions report, as well as how to use additional analytical features, i.e. filters, slices, comparisons, etc.

      Additional Resources:

      Requirements

      • Available to full admin and survey-admin users
      • Available to users granted access via the survey's Access Settings, learn more

      Access the Questions Report

      To access the Questions report:

      1. Click and expand Analytics in the left-hand navigation menu
      2. Click Surveys & Pulses
      3. Click the survey to view its analytics
      4. Click and expand the Reports drop-down
      5. Click Questions

      Navigate the Questions Report

      The Questions report displays the overall rating and question-specific favorability.

      To navigate the Questions report:

      • A. Chart Legend: Click the different favorability options to adjust the overall and question-specific favorability ratings reflected in the report 
      • B. High-Impact: Indicates if a question is a High-Impact question
      • C. Results: Indicates the favorability for each question
      • D. Comments: Indicates the number of comments left for each question; click the number in the Comments column to navigate to the Comments report
      • E. Insights: Indicates if a question has a corresponding Insight; click the Insights ribbon to enter an insight and view any existing insights for the question

        Smart Slices (BETA)

        This feature is in BETA. We are interested in collecting user feedback to shape its future functionality. Schedule a time to meet with our Product team if you are interested in sharing feedback with our product team.

        Contact your CIM/CSM for more information.

         

        Smart Slices automatically identifies and highlights questions with significant differences in favorability. These potential outlier questions are a great opportunity to investigate specific questions and uncover the context for each question, whether it be positive or negative. 

        Smart Slices are available to any user with the ability to slice by a demographic. 

        To use Smart Slices:

        1. From the Questions report, click on a question 
        2. Browse the Smart Slices that have identified interesting perception gaps or outliers
          • Optionally, click More Smart Slices to view additional Smart Slices
        3. Click Apply Slice for a corresponding Smart Slice to apply and enable the relevant slices
        4. Use the different reports to investigate any context to better understand the potential outlier

        Export Survey Results

        Survey results can be exported as a PDF, Excel, or PowerPoint document.

        Note: Any active filters, slices, comparisons, or Trend Over Time settings will be reflected in the exported report. 

        To export the Questions report:

        1. Click Export in the top-right
        2. Select the appropriate file format
        3. Open the exported report from your browser's downloads folder