How to Use Insights Hub

Last Updated: July 14, 2026

In this article:

• Overview
• Before You Begin
• Navigating Insights Hub
• Setting Up Your First Topic
• The Overview Page
• Actions
• Frequently Asked Questions

Overview

Insights Hub is Quantum Workplace's AI-assisted people insights experience. Rather than requiring you to build reports or cross-reference dashboards, Insights Hub uses Cue – powered by the intelligence behind Quantum Workplace - to monitor your organization's data and surface important findings on a regular cycle.

Cue analyzes your survey data to identify meaningful patterns and recommend next steps. It also considers activity across features like 1:1s, performance reviews, and talent reviews to add context to its insights.

The experience is organized around topics, which are focused areas of analysis like Manager Effectiveness or Top Talent Retention. Once a topic is set up, Cue analyzes the relevant data on a recurring schedule and adds new insights to the topic's stream over time.

HR administrators can monitor topics from the Overview page, track follow-through using Actions, and review Data Source Gaps to understand where to improve results.

Before You Begin

To set up and manage topics in Insights Hub, you need HR administrator permissions in Quantum Workplace. Interested in getting set up with Insights Hub? Contact your CSM to learn more.

Insights Hub analyzes survey data while also considering activity across Quantum Workplace, such as whether employees have had 1:1s, performance reviews, or talent reviews, to provide important findings for review. The more data available across your organization, the more complete Cue's insights can be.

Navigating Insights Hub

Select Insights Hub from the left navigation to get started.

You’ll see several options in the dropdown menu, including:

• Overview — the home base for insights. See all monitored topics, recent insights, active actions, and data coverage at a quick glance.
• Actions — track recommended actions across all your topics in one place.
• Administration — determine and manage your topics. If you're just getting set up with Insights Hub, you’ll start here.

Set Up Your First Topic

Setting up a topic tells Insights Hub what to monitor and gives Cue the context it needs to tailor its analysis to your specific organization.

To set up a topic:

1. Select Insights Hub in the left navigation.

2. Choose Administration from the dropdown menu.

3. Select Set up your first topic to begin.

    

4. Select a topic from the following options for Cue to monitor:
   1. Manager Effectiveness — analyzes signals related to how managers support, develop, and engage their teams. Draws from engagement data, 1:1s, recognition, performance reviews, and more.
   2. Create a Custom Topic if you want Cue to focus on a specific area not covered by the built-in library. Custom topics are built through a guided conversational setup with Cue.
5. Follow the prompts to configure your topic.

   1. For built-in topics, Cue starts with a foundational analytical perspective for that subject developed by Quantum Workplace’s subject-matter experts. It will ask whether this matches how your organization thinks about the topic.

      Then, you have three options to choose from:

      • If it matches your point of view, simply confirm it to move forward.
      • If it's close but not complete, you can add additional guidance, like specific behaviors or signals that are important to your organization.
      • If it's different for your organization, describe your perspective and Cue will incorporate it.

      Your input shapes the lens Cue uses for all future analysis on this topic. After you offer guidance, Cue will summarize what it heard and ask you to confirm before finalizing.

6. Review the summarized the topic configuration and click Activate to begin monitoring the topic.
7. Monitor your topic under Tracked Topics on the overview page.

The Overview Page

The Overview page is your home base in Insights Hub. It summarizes activity across all your monitored topics and gives you direct access to actions and data coverage information.

Summary Cards

Two cards at the top of the page provide an at-a-glance view of your Insights Hub activity:

• Topics Monitored — the number of topics currently active for your organization.
• Insights (last 30 days) — the number of insights generated in the last 30 days. The indicator below shows how this compares to the previous period.

Tracked Topics

The Tracked Topics section shows a card for each monitored topic. Each card displays the topic name and category, the number of new insights from Cue within the last 30 days, and an associated status of each topic. Select a topic card to open its insight stream and see the full findings.

Actions

Recommended actions are follow-up steps that Cue generates for each insight. Each action is tailored to the specific finding it accompanies, providing clear, actionable guidance to help you address the insight.

Finding and Adding Actions

Actions are suggested and added from an individual topic’s page. When Cue generates recommendations for a topic, they appear on the right side where you can select an action, and add it to your tracked list.

Once added, actions appear in the dedicated Actions page (accessible from the left navigatio) as well as in the Actions panel on the Overview page.

Tracking Action Status

The Actions page organizes your follow-through with three status filters:

• New — actions that have been added but not yet started.
• In Progress — actions you are actively working on.
• Complete — actions that are finished.

Update an action's status as you work through it to keep your list accurate. You can manage owners, due dates, and status updates all from the Actions page.

Cue also identifies areas where you can improve coverage to return stronger, more complete insights over time in Data Limitations within each insight.

View details within data limitations to see the recommended next step for improving coverage. Addressing gaps tagged as High Impact first will have the greatest effect on your insight quality.

Frequently Asked Questions

• Why are there no insights yet after I set up a topic?

  • Cue needs time to complete its first analysis cycle after setup. We recommend setting up Insights Hub and checking back later that day. Insights will appear in the topic's details once the first cycle is done. You’ll also be notified via email when new insights are ready for review.

• What is Cue?

  • Cue is powered by the intelligence behind Quantum Workplace and is built into Insights Hub. It monitors the data flowing through your organization, investigates patterns tied to your topics, and surfaces clear findings and recommended actions.

• Will my follow-up conversation with Cue be visible to other admins?

  • No. Follow-up conversations are private to you. Even when multiple HR administrators are viewing the same insight, each person has their own separate conversation thread with Cue for that insight.

• Can I edit a topic after setup?

  • Yes. From the Administration page, locate the topic you want to update and select Refine Topic. You can update your organization's guidance, and your changes will be used in future analyses. They won't affect insights that have already been generated. From the same page, you can also pause or archive a topic.

• What is the difference between a built-in topic and a custom topic?

  • Built-in topics, such as Manager Effectiveness, come with a pre-determined foundation that you can personalize to your organization. A custom topic is one you define from scratch with Cue's help, useful when you want to monitor an area that is more specific to your organization's priorities. If you’re just getting started, we recommend beginning with a built-in topic.