Resend a Survey Invitation

When a survey is launched, all survey participants are invited to complete their survey via in-app notification and an email notification. Survey invitations can be re-sent to participants while the survey is open. 

In this article: 

 

Overview

When a survey is launched, all survey participants are invited to complete their survey via in-app notification and an email notification. Survey invitations can be re-sent to participants while the survey is open. 

There are two ways to resend a survey participant's survey invitation:

  • An admin can re-send a survey invite via the Participants step of the survey creator, learn more
  • An admin can share a URL and/or QR code internally for survey participants to access should they require a new survey invitation, learn more

Learn more about survey email notifications.

Requirements

  • Available to surveys using the Invite Manually and/or Invite Automatically invitation method(s)

Admin-Initiated Survey Invite Resends

Confidential & Attributed Surveys

For confidential surveys, you can resend survey invitations to every participant regardless of whether they completed the survey or not, as a measure to protect survey-taker confidentiality. 

For attributed surveys, if a participant has already completed their survey, you will not have the option to resend their survey invitation. 

Re-send a Survey Invitation as an Admin

To resend a survey invitation as an admin:

  1. Click and expand Administration in the left-hand navigation menu
  2. Click Surveys & Pulses
  3. Click the icon for the corresponding survey to expand a menu of options
  4. Click Edit to open the survey creator
  5. Click and navigate to the Participants step in the survey creation process
  6. Click View in the card that indicates the number of survey participants to open the View Participants modal

  7. In the View Participants modal, select the ☐ icon for each relevant survey participant 
  8. Click Resend Invitation
Survey Invitations are sent out immediately to all selected employees unless they have already completed their survey as part of a confidential survey.



Alternatively, from the View Participants modal, click the ⋮ icon for a participant to expand a menu of additional options. Then, click Resend Invitation.

User-Initiated Survey Invite Resends

As an admin, share a URL and/or QR code internally to provide survey participants with a way to resend their survey invitations. Once the URL and/or QR code has been shared, survey participants can use them to have their survey invitations re-sent to their inbox. 

Access Survey Invite URL & QR Code as an Admin

To access the URL and QR codes for a survey invitation resend:

  1. Click and expand Administration in the left-hand navigation menu 
  2. Click Surveys & Pulses
  3. Click on an open survey to navigate to the survey creator's Review step
  4. In the Survey Distribution section, click Resend Survey Link to open the Resend Survey Link modal
  5. Click Copy Link to copy the URL and/or click Download PNG to download the QR code to your device
  6. Share the URL and/or QR code internally where it can be easily accessed by survey participants

Re-send a Survey Invite as a Survey Participant

Survey participants can re-send their survey invites using the URL and/or QR code shared by their organization. Only users invited to complete the survey will receive a new survey invite, any other user will not receive anything if they enter their email address. 

To re-send a survey invitation as an invited survey participant:

  1. Use the survey URL and/or QR code shared by your organization to access the Resend Survey Link page
  2. Enter the email address associated with your Quantum Workplace account
  3. Click Send a new link
  4. If your email address was invited to complete the survey, you will receive a survey invite in your email inbox
    • Survey participants who completed their survey still receive a survey link but will see that their survey was already submitted