Manage Surveys
      Back to home
      1. Help Library
      2. Surveys & Pulses
      3. Manage Surveys

      How to Extend or Re-Open a Survey

      Admin users can choose to reopen a closed survey or extend an open survey.

      In this article: 

       

      Overview

      As an admin, you can change the date your survey is scheduled to close or reopen a survey that has already closed within the survey setup. 

      Extend an Open Survey 

      To extend an active survey: 

      1. Click Administration in the left-hand navigation menu 
      2. Click Surveys & Pulses
      3. Click the ⋮ icon for the corresponding survey, then Edit from the options menu
      4. From the survey creator, click the Schedule node along the top of the survey navigation
      5.  Click the date picker for Close on a Specific Date and select the new close date
      6. Click Next to finalize the new close date and return to the Review step

      Re-Open a Closed Survey

      To re-open a closed survey: 

      1. Click Administration in the left-hand navigation menu 
      2. Click Surveys & Pulses
      3. Click the ⋮ icon for the corresponding survey, then Re-open Survey from the options menu
      4. In the Re-open Survey modal, you have two options:
        1. Click Re-open Survey to immediately re-open the survey 
        2. Check the ☐ Schedule a survey open date and time to specify when the survey reopens, to finalize, click Schedule Survey Re-open
        2023-02-23_16-31-17 (1)

       

      Similarly, if you are closing a survey, you have the option to immediately close the survey or schedule a new close date for a survey. 

      Survey Reminder Notifications

      When a survey is re-opened or a close date is extended, survey participants do not receive an email notification for the updated close dates. 

      To ensure reminder notifications are sent to participants' email addresses, create a new survey reminder. Participants who have yet to complete the survey will receive an email notification as configured with the new close date and survey link. 

      To create a survey reminder: 

      1. Click and expand Administration in the left-hand navigation menu 
      2. Click Surveys & Pulses
      3. Click on the title of the relevant survey 
      4. Click the Schedule node in the survey setup 
      5. In the Reminders card, click + Add Reminder

      6. Configure the reminder settings and optionally, the reminder message
      7. Repeat if necessary to create additional reminders
      8. Click Next to save the new reminder(s)