Admin users can choose to reopen a closed survey or extend an open survey.
In this article:
Overview
As an admin, you can change the date your survey is scheduled to close or reopen a survey that has already closed within the survey setup.
Extend an Open Survey
To extend an active survey:
- Click Administration in the left-hand navigation menu
- Click Surveys & Pulses
- Click the ⋮ icon for the corresponding survey, then Edit from the options menu
- From the survey creator, click the Schedule node along the top of the survey navigation
- Click the date picker for Close on a Specific Date and select the new close date
- Click Next to finalize the new close date and return to the Review step
Re-Open a Closed Survey
To re-open a closed survey:
- Click Administration in the left-hand navigation menu
- Click Surveys & Pulses
- Click the ⋮ icon for the corresponding survey, then Re-open Survey from the options menu
- In the Re-open Survey modal, you have two options:
- Click Re-open Survey to immediately re-open the survey
- Check the ☐ Schedule a survey open date and time to specify when the survey reopens, to finalize, click Schedule Survey Re-open
Similarly, if you are closing a survey, you have the option to immediately close the survey or schedule a new close date for a survey.
Survey Reminder Notifications
When a survey is re-opened or a close date is extended, survey participants do not receive an email notification for the updated close dates.
To ensure reminder notifications are sent to participants' email addresses, create a new survey reminder. Participants who have yet to complete the survey will receive an email notification as configured with the new close date and survey link.
To create a survey reminder:
- Click and expand Administration in the left-hand navigation menu
- Click Surveys & Pulses
- Click on the title of the relevant survey
- Click the Schedule node in the survey setup
- In the Reminders card, click + Add Reminder
- Configure the reminder settings and optionally, the reminder message
- Repeat if necessary to create additional reminders
- Click Next to save the new reminder(s)