How to Create Survey Questions

How to write your own survey questions using the new survey creator (BETA).

Overview
Adding Questions to your Survey
Scaled
Open-ended
Single-choice
Multiple-choice
NPS (Net Promoter Score)
Rank

This guide covers how to create survey questions using the new Survey Creator (BETA). Contact your Customer Success Manager to get access to the Survey Creator. 


Overview

When you launch a survey in Quantum Workplace, you have the option to either select a best practice template (question set) to use as a starting point for your survey or to create your own survey entirely from scratch. 



Regardless of whether you select a template or opt to create your own survey, you can add your own questions to the survey.

Adding Questions to your Survey

When you set up a survey using the new Survey Creator (BETA), you will add all questions to your survey from the Questions section. If you selected a template for your survey, those questions will appear here. You can click the arrow next to any existing question on this template to edit it or to delete it from your survey.


From the panel to the left of your questions, click Add Question to create your own question(s) to add to the survey. (Note: To browse our best practice questions, click Add from Library.)

 

From the Select Question Type drop down menu, specify which type of question you are creating. Then, complete each field and click Add to add your question. The rest of this guide includes instructions for creating each question type. 


Scaled 

Scaled questions prompt your survey takers to rate their agreement with a statement. Our recommended scale for most scaled items is the 6-point agreement (Likert) scale, but you can create your own scales. 

Question Text: enter the text of your question, phrased as a positive statement (rather than a question.)

Question is required: By default, questions are not required (e.g., survey takers can skip any questions they choose to.) In order to make this question required in order for survey-takers to submit the survey, check the box next to Question is required. 

Scale:
Select the scale to use for this question. Our default for scaled items is the 6-point agreement (Likert) scale. 

Category: Click the drop down arrow to view all current categories. Select a category to associate with this question. Or, if you do not see a Category that fits this item, type in your own category name and click Enter to add it.

Add a Comment: Determine whether adding a comment for this question is Optional (default), Required, or Disabled. 


Include Results in Overall Score
: By default, all scaled agreement items in your survey will be included in your overall favorability score. If you would not like this question to be included in the average favorability calculation for this survey, uncheck this box. 

Open-ended

Open-ended questions give your survey takers the opportunity to free-write (type) their response to a question or prompt. 



Question text: Enter your question here. 

Add Help Text: Click here to provide further clarification for your survey takers about any part of this question if needed. 

Question is required: By default, questions are not required (e.g., survey takers can skip any questions they choose to.) In order to make this question required in order for survey-takers to submit the survey, check the box next to Question is required. 

 

Single-Choice

Use the Single-choice question type any time you want your survey takers to select one option from two or more choices. When creating a single-choice question, you can specify whether you should be able to slice and filter by the responses in Analytics. 



To create a single-choice question, enter your question in the Question Text field. Enter the options you would like your survey takers to select from under Response Choices. 

Randomize Choice Order: Check this box if you would like to randomize the order in which options are presented. 

Allow Filtering and Slicing in Analytics: Check this box if you would like to have the ability to slice and filter the survey analytics by responses to this question. If you check this box, you will have the option to add a Demographic Label for Analytics that will appear in your Slice By and Filter For menus in Analytics. 

Include in Analytics: Check this box if you would like the responses to this question to appear in the Results tab in Analytics in addition to having the option to slice and filter your data by these responses.

Learn more about how to slice by responses to a single choice question here.

Multiple-choice 


Create a multiple-choice question anytime you want survey takers to have the opportunity to choose multiple options from a list. You can set both a minimum and a maximum number of choices that a respondent should select. 


Note: If you would like to view how responses to the other questions on the survey varied depending on how your survey takers' responded to a particular question, do not create a multiple-choice question. Instead, create a single-choice question and allow filtering and slicing in analytics by the response to that question. 

 

NPS

Use the NPS (Net Promoter Score) question anytime you want your survey respondents to rate the likelihood that they would recommend something (e.g., your organization, a particular program, etc.) on a scale of 0-10.

Question Text: Type in the your NPS question in a similar format to: "On a scale of 0-10, how likely are you to recommend X to a friend or colleague?"


'Add a comment' is: By default, the NPS question will give your survey-takers the option to add a comment to their response. You can disable or require a comment by selecting the appropriate radio button.


Rank

Rank questions allow your survey takers to rank their preferences. Under Question Text, enter instructions for your survey takers to rank the following options. 

Question Text: Instruct your survey takers to rank their preferences from the below list of options.

Response Choices: Enter the options/ preferences that you would like your survey takers to rank.

We recommend randomizing the order that rank items are presented to avoid biasing your survey respondents; to do that, select the box next to Randomize Choice Order. 

With rank items, you can set the minimum and/or the maximum number of choices that your survey-takers can rank. To set either a minimum or maximum number of options to rank, check the appropriate box and type in the number of options that survey respondents should select. 



To browse our best practice questions, click Add from Library.