Create & Manage Scales

As an admin, create scales to create a consistent set of potential responses for participants across Surveys, 1-on-1s, and Feedback.

Last Updated: August 7, 2024

In this article: 

 

Overview

Scales are used to create a consistent set of potential responses for participants to deliver quality and actionable results. 

Quantum Workplace's standard scales and custom scales are compatible for use across Surveys, 1-on-1s, Performance Reviews, or Feedback. They can be used when a scaled question/item is added to a template or survey. 

Requirements

  • Available for admin users

Create a New Scale

To create a new scale: 

  1. Click and expand Administration in the left-hand navigation menu 
  2. Click any of the following: Surveys & Pulses, Feedback, Performance Reviews,or 1-on-1s
  3. Click Scales
  4. In the top-right of the screen, click New Scale 
  5. Configure the settings for the new scale:


    • A. Name: The public name or title of the scale as it appears to others, e.g. 4-Point Satisfaction
    • B. Scale Values: Enter the values in order- from unfavorable to favorable, use the Enter/Return key to separate each value 
      • Note: Failing to enter the value in the correct order can result in backward or mirrored results 
    • C. Not Applicable: Optionally, enable this option to give users the option to opt out of responding to a question/item
      • Optionally, edit the Not Applicable Label field to reflect what participants will see when responding to a question/item
    • D. Display Vertically: Optionally, enable this option to adjust the visual representation of the responses
    • E. Preview: This field reflects the scale as you have created it- refer to this visual to verify and confirm your input
  6. Click Create Scale

Edit an Existing Scale

Existing scales can be edited to update names, scale values, etc. Updates to a scale will be reflected in all responses, past and future. 

Standard scales created by Quantum Workplace are not editable.

To edit an existing scale: 

  1. Click and expand Administration in the left-hand navigation menu 
  2. Click any of the following: Surveys & Pulses, Feedback, or 1-on-1s
  3. Click Scales
  4. Click Edit for the corresponding scale to make adjustments 
  5. Update the scale settings and click Save Scale