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      Create & Manage Scales

      As an admin, create scales to create a consistent set of potential responses for participants across Surveys, 1-on-1s, and Feedback.

      Last Updated: October 16, 2024

      In this article: 

       

      Overview

      Scales are used to create a consistent set of potential responses for participants to deliver quality and actionable results. 

      Quantum Workplace's standard scales and custom scales are compatible for use across Surveys, 1-on-1s, Performance Reviews, or Feedback. They can be used when a scaled question/item is added to a template or survey. 

      Requirements

      • Available for full admin users

      Create a New Scale

      To create a new scale: 

      1. Click and expand Administration in the left-hand navigation menu 
      2. Click any of the following: Surveys & Pulses, Feedback, Reviews, or 1-on-1s
      3. Click Scales
      4. In the top-right of the screen, click New Scale 
      5. Configure the settings for the new scale:
        • A. Name: The public name or title of the scale as it appears to others, e.g. 4-Point Satisfaction
        • B. Scale Values: Enter the values in order- from unfavorable to favorable, use the Enter/Return key to separate each value 
          • Note: Failing to enter the value in the correct order can result in backward or mirrored results 
        • C. Not Applicable: Optionally, enable this option to give users the option to opt out of responding to a question/item
          • Optionally, edit the Not Applicable Label field to reflect what participants will see when responding to a question/item
        • D. Display Vertically: Optionally, enable this option to adjust the visual representation of the responses
        • E. Preview: This field reflects the scale as you have created it- refer to this visual to verify and confirm your input
      6. Click Create Scale

      Edit an Existing Scale

      Existing scales can be edited to update names, scale values, etc. Updates to a scale will be reflected in all responses, past and future. 

      Standard scales created by Quantum Workplace are not editable.

      To edit an existing scale: 

      1. Click and expand Administration in the left-hand navigation menu 
      2. Click any of the following: Surveys & Pulses, Feedback, Reviews or 1-on-1s
      3. Click Scales
      4. Click Edit for the corresponding scale to make adjustments 
      5. Update the scale settings and click Save Scale