How to Create Scales

Top-level Admins can create question scales to use in Surveys, Feedback, and 1-on-1s.

Top-level Admins can create and edit question scales to use in Surveys, Feedback, and 1-on-1s. Focused Admins are not able to create or edit scales. 

To create a new question scale, navigate to Administration for Surveys & Pulses, Feedback, or 1-on-1s. Any scale you create in one of these features will be available to you to use in the other tools.   Click the Scales tab. 


Click New Scale in the top right corner.

In the resulting screen, complete the following steps:

  1. Name: enter a title for your scale
  2. Scale Values: Enter each value in your scale, from least favorable to most favorable. Failing to order your options from least favorable to most favorable will result in backwards results/reporting on your survey or cycle. 
  3. If you want the scale to include an NA option, check the box next to Provide 'Not Applicable' option.  From the field that appears below, you can edit the label of the NA option (e.g. you can change it from Not Applicable to N/A).
  4. Click Create Scale

Now that you've created your scale, you'll be able to add this scale to any template in Pulse, Feedback, or 1-on-1s. This scale will appear as an option any time you add a scaled item to your template or survey.