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Growth Admin: FAQs

Answers to your commonly asked questions about the Admin side of Growth in one place.

In this article:

 


 

📌 General Setup

  • How do I access Growth Admin?
    • Go to Administration in the left-hand menu, then click Growth.
  • What is Career Vision?
    • Career Vision helps employees identify their long-term goals and reflect on what matters most to them in their careers.
  • Are all Career Vision questions required?
    • Yes. Every question must be answered to unlock features like Generate Summary.
  • What if I skip Scenario questions?
    • You can still move forward, but you won’t be able to use the Generate Summary button until all questions are completed.
  • Can managers or admins edit my Career Vision?
    • No. Only the employee can edit their Career Vision.
      Managers and Admins can:
      • View Career Vision

      • Add Growth Areas or Plan Actions

      • Leave comments


⚙️ Settings & Configuration

  • What does the relocation question toggle do?
    • It enables or disables the relocation preference question in the Career Vision assessment.
  • How are roles grouped in the Job Explorer?
    • You can define grouping (e.g., by department, level, etc.) under Settings > Growth Admin.
  • How does Growth detect Job Profiles?
    • Job Profiles are automatically created using HRIS data or entered manually via Administration > Users.
  • What are Competencies?
    • Competencies define what success looks like in a role and help standardize expectations across teams.
  • How many Competencies are in the QW library?
    • 10, developed using a five-level framework backed by research and analysis!
  • How many Competency levels are supported?
    • Up to six levels are supported.
  • Can I bulk upload Learning Resources?
    • No. They must be added individually in the Edit Competency view.
  • Why isn’t my custom competency import working?
    • Ensure the import includes at least one Add/Edit/Delete action.

📘 Job Profiles

  • What do the job status labels mean?
    • New = Not yet reviewed

    • Active = Visible in Growth

    • Excluded = Hidden from Growth

  • Can I activate or exclude multiple jobs at once?
    • Yes. Use checkboxes to select jobs and then click Activate or Exclude.
  • Are job descriptions required?
    • No, but they’re highly recommended to improve competency mapping and support employee clarity.
  • How do I bulk upload job descriptions?
    • Download the Jobs File from Bulk Actions > Import Job Updates, update it, and re-upload.
  • Can I move jobs between statuses?
    • Yes. You can move jobs between Active and Excluded, but not back into “New” once reviewed.

🧠 Competency Mapping

  • Do I need job descriptions for AI Competency Mapping?
    • No, but including them significantly improves accuracy.
  • How long does AI Competency Mapping take?
    • Typically 30–180 minutes.
  • Do I need to stay on the screen while it runs?
    • Nope! Mapping runs in the background—you can close the tab or log out.
  • How can I view the status or cancel a mapping?
    • Use the Abandon Mapping button or view status in Generated Mapping Files.
  • What are my mapping options?
    • AI Competency Mapper (recommended)
    • Manual import
    • Manual entry per role
  • Where do I manage competencies after mapping?
    • In the Competency Management section (outside of Growth Admin).
  • What if I map jobs that don’t have employees?
    • That’s fine—mapping uses historical job data, regardless of current headcount.

 

 

🔄 Ongoing Maintenance

  • What happens when new jobs are added to the HRIS?
    • They appear under the New tab in Growth Admin and must be reviewed.
  • How do I know if new jobs have been added?
    • Check the New Jobs tab under Job Profiles.
  • Can I tell the difference between QW and custom competencies?
    • Yes – QW competencies are standard, while custom ones will be labeled and editable only by Org-wide Admins.
  • Who can access Growth Admin?
  • Only users with appropriate admin permissions. Manage these in User Management.

 

 

Still stuck? Reach out to your Customer Support Manager or contact our technical support team.