Growth Admin: FAQs

In this article:

• General Setup
• Settings & Configuration
• Job Profiles
• Competency Mapping
• Ongoing Maintenance 

📌 General Setup

• How do I access Growth Admin?
  • Go to Administration in the left-hand menu, then click Growth.
• What is Career Vision?
  • Career Vision helps employees identify their long-term goals and reflect on what matters most to them in their careers.
• Are all Career Vision questions required?
  • Yes. Every question must be answered to unlock features like Generate Summary.
• What if I skip Scenario questions?
  • You can still move forward, but you won’t be able to use the Generate Summary button until all questions are completed.
• Can managers or admins edit my Career Vision?
  • No. Only the employee can edit their Career Vision.
    Managers and Admins can:

    • View Career Vision

    • Add Growth Areas or Plan Actions

    • Leave comments

• Who can see an employee's Growth Plan?
  • By default, a Growth Plan is visible only to the employee who created it. Once the employee chooses to share their plan, it becomes visible to their direct manager. Admins with Growth access can also view plans across the organization depending on their role settings.
• What does "visible to others" mean within my Growth Plan?

• • The platform may display "visible to others", which refers to the employee's manager and any admins with appropriate access, not all users in the organization.
    
    

⚙️ Settings & Configuration

• What does the relocation question toggle do?
  • It enables or disables the relocation preference question in the Career Vision assessment.
• How are roles grouped in the Job Explorer?
  • You can define grouping (e.g., by department, level, etc.) under Settings > Growth Admin.
• How does Growth detect Job Profiles?
  • Job Profiles are automatically created using HRIS data or entered manually via Administration > Users.
• What are Competencies?
  • Competencies define what success looks like in a role and help standardize expectations across teams.
• How many Competencies are in the QW library?
  • 10, developed using a five-level framework backed by research and analysis!
• How many Competency levels are supported?
  • Up to six levels are supported.

• Can I bulk upload Learning Resources?
  • No. They must be added individually in the Edit Competency view.
• Why isn’t my custom competency import working?
  • Ensure the import includes at least one Add/Edit/Delete action.

📘 Job Profiles

• What do the job status labels mean?

  • New = Not yet reviewed

  • Active = Visible in Growth

  • Excluded = Hidden from Growth

• Can I activate or exclude multiple jobs at once?
  • Yes. Use checkboxes to select jobs and then click Activate or Exclude.
• Are job descriptions required?
  • No, but they’re highly recommended to improve competency mapping and support employee clarity.
• How do I bulk upload job descriptions?
  • Download the Jobs File from Bulk Actions > Import Job Updates, update it, and re-upload.
• Can I move jobs between statuses?
  • Yes. You can move jobs between Active and Excluded, but not back into “New” once reviewed.

🧠 Competency Mapping

• Do I need job descriptions for AI Competency Mapping?
  • No, but including them significantly improves accuracy.
• How long does AI Competency Mapping take?
  • Typically 30–180 minutes.
• Do I need to stay on the screen while it runs?
  • Nope! Mapping runs in the background—you can close the tab or log out.
• How can I view the status or cancel a mapping?
  • Use the Abandon Mapping button or view status in Generated Mapping Files.
• What are my mapping options?
  • AI Competency Mapper (recommended)
  • Manual import
  • Manual entry per role
• Where do I manage competencies after mapping?
  • In the Competency Management section (outside of Growth Admin).
• What if I map jobs that don’t have employees?
  • That’s fine—mapping uses historical job data, regardless of current headcount.

🔄 Ongoing Maintenance

• What happens when new jobs are added to the HRIS?
  • They appear under the New tab in Growth Admin and must be reviewed.
• How do I know if new jobs have been added?
  • Check the New Jobs tab under Job Profiles.
• Can I tell the difference between QW and custom competencies?
  • Yes – QW competencies are standard, while custom ones will be labeled and editable only by Org-wide Admins.
• Who can access Growth Admin?
• Only users with appropriate admin permissions. Manage these in User Management.