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      Feedback: Getting Started

      Quantum Workplace's Feedback feature allows users to receive meaningful, structured feedback from their colleagues, and to provide their own feedback.

      Last Updated: December 16, 2024

      In this article:

       

      Overview

      Quantum Workplace's Feedback feature gives users a place to receive meaningful structured feedback from their colleagues and provide their own feedback.

      Use this article as a guide for all things Feedback.

      Requirements

      Feedback 101

      Open Feedback & Focused Feedback

      Open and Focused Feedback are the two Feedback types available when setting up a Feedback cycle. 

      Open Feedback cycles provide the Feedback recipient with the collected feedback once the cycle closes. This is ideal for:

      • When employees must see the feedback
      • Employees who value feedback
      • Organizations with a mature feedback culture

      Focused Feedback cycles require the Feedback recipient’s manager to view and provide a summary of the collected feedback before the recipient can access their feedback. This is ideal for:

      • Helping recipients focus on key takeaways
      • Proofreading feedback before sharing
      • Organizations with a developing feedback culture

      Feedback Groups

      Feedback Groups, if enabled, allow you to organize Feedback Providers into groups. 

      This is especially useful in cases like 360 Feedback where it's valuable to separate feedback based on reporting relationships, i.e. Peers, Managers, etc. If Feedback Groups is enabled, questions can be configured to present to specific groups.

      Feedback Visibility

      By default, the Feedback recipient, the recipient's upline managers, and full admin users have visibility into Feedback. Visibility can be managed from the Feedback session itself, learn more.

      Launch Feedback

      Launch Feedback cycles in one of two ways:

      • Admin-created cycles where Feedback is centered around a selected template
      • User-created Feedback instances where employees and managers can provide Feedback at any time

      Admin-Created Feedback Cycles

      As an admin, configure and launch a Feedback cycle to provide your employees with structured questions around a template. 

      Admin-created cycles support multiple templates to prompt one group of participants with one template, and another group with a different template. 

      Learn how to launch a single and/or automated Feedback cycle with the following step-by-step guides:

      User-Created Feedback 

      If enabled, user-created Feedback, or those created by non-admin users, allows for impromptu feedback sessions with a colleague, direct reports, etc. Requires an admin to enable Request Feedback and Give Feedback permissions for the organization.

      Learn how to launch user-created Feedback as a non-admin user with the following step-by-step guides:

      Feedback Templates

      Use Feedback templates to configure the question sets for Feedback participants.

      Templates can be customized with a variety of questions and question types. Additionally, template questions can be customized to show a different version of the question depending on whether they’re the Employee or Facilitator.

      Create a Template

      Learn how to create a Feedback template with the following step-by-step guides:

      Template Access

      By default, Feedback templates created by a non-admin user are not accessible to other users. Templates created by an admin can be accessed according to customizable rules and are available for use in both, user- and admin-created Feedback cycles.

      As an admin, manage template access for any Feedback template based on:

      • User, i.e. any user, managers, admins, by specific users, or by demographic
      • Feedback Type, i.e. admin-created cycles and/or user-created Feedback instances

      Learn how to manage Feedback template access.

      Use & Manage Feedback

      For All Users

      • Manage Visibility: Share visibility for your Feedback with others   
      • Add Feedback Providers: If prompted, add and manage Feedback Providers for yourself or a direct report
      • Nudge Feedback Providers: Nudge Feedback Providers to share their feedback
      • Archive Feedback: Archive and unarchive Feedback to organize your Feedback inbox
      • Opt-Out: Opt out of Feedback in situations where you feel you are not the right person or are not properly equipped to share quality feedback
      • Feedback Writing Assistant: Streamlines and enhances responses with generative AI for meaningful and constructive responses

      For Admins

      • Grant Visibility In-Bulk: Grant visibility into Feedback cycles in-bulk
      • Manage Template Access: Manage the access for organizational Feedback templates
      • Select Feedback Providers: Add Feedback Providers for a Feedback cycle
      • Extend Cycle: Extend the cycle’s lock date to give Providers additional time
      • Reopen Feedback: Reopen a shared Feedback session to give Providers the opportunity to edit and reshare their feedback
      • Training Deck: A PowerPoint deck for Employees and Managers; download and update the deck according to your organization's permissions, branding, etc.

      Feedback Analytics

      Resources to track usage and understand insights:

      • Feedback Analytics: Provides admins with analytics and reports for a given cycle
      • Feedback Analytics for Managers: If enabled, provides managers with analytics and reports for a given cycle
      • Feedback Export: Export PDF counterparts of the reports or a CSV file with detailed cycle, question, participant, and demographic information

      Best Practices

      Review the following resources to better strategize and conduct effective Feedback and improve engagement.

      View a full list of Feedback-related best practices.