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Focused Feedback

In this Article:
What is Focused Feedback?
When Should we use Focused Feedback?
Launching a Focused Feedback Cycle
Providing a Focused Feedback Summary
Sharing the Focused Feedback Summary with Employees
Closing the Loop

What is Focused Feedback?

Focused Feedback is a new way to conduct Feedback that we particularly recommend to customers who are looking to use Feedback for the first time or want to position their employees to take action on the most important feedback that they receive. Focused Feedback allows you to collect feedback for employees and make the managers of those employees responsible for reviewing and summarizing that feedback. Managers then share their summary, rather than the verbatim Feedback, with their employees. This takes the guesswork out of feedback by allowing your employees to focus on the most critical takeaways of the feedback they've received.

In addition to the employee's direct manager, upline managers and Admin users will have the ability to write an employee's Focused Feedback Summary. This will enable matrix organizations to a matrix manager the ability to write an employee's Focused Feedback Summary.

When should we use Focused Feedback? 

We recommend using Focused Feedback in the following situations: 

If you're new to Feedback: If you haven't launched Feedback before or you're hesitant about introducing Feedback into your workflow, we recommend beginning with Focused Feedback, which can help ensure your employees have a consistent experience with Feedback. We think Focused Feedback is an excellent first step to developing a strong, feedback-receptive culture. 

If you want to get Feedback from multiple voices, but still make it easy for employees to act on feedback:

If your organization conducts 360 Feedback sessions, or any Feedback process in which multiple people are giving Feedback to one individual, your goal should be to highlight the critical action items that an employee needs to know without overwhelming them. Focused Feedback can help you accomplish this. 

Note: If you enable Focused Feedback for a  cycle, the Feedback recipients will NOT be able to select their Feedback providers or see the Feedback they've received directly. Instead, they will only be able to see the Focused Feedback Summary that is provided to them.


Launching a Focused Feedback Cycle

Note: Focused Feedback is in BETA. Contact your Customer Success Manager to enable Focused Feedback for your organization. Once Focused Feedback has been turned on for you, you will have the ability to designate which cycle(s) should included Focused Feedback. 


Once Focused Feedback is enabled for your company, Admins will see the option to create a Focused Feedback cycle when they first launch a cycle. 


Once you select Focused Feedback cycle, you will set up their cycle as they normally would.  In the Set Schedule & Milestones section of the cycle set up, Admins will see a new milestone date: the date for managers to summarize the Feedback that their direct reports have received (this is Focused Feedback Due Date). Admins will then launch the Feedback cycle. 

Once the cycle launches, Feedback providers will give feedback to the recipients as they would for any other cycle. The only addition to the Focused Feedback cycle is that managers 
will receive emails reminding them to provide a summary of the feedback that their direct report has received three days before the Focused Feedback Due Date.

Providing a Focused Feedback Summary

Once an employee has received Feedback, their direct and upline managers (and any Admin user) can view the feedback the employee has received and provide a summary using the call to action button towards the top of their Feedback Home page:

Focused Feedback within Feedback Home

Clicking the call to action will cause the following modal to open:

Clicking the Let's Go! button will open the Focused Feedback Home Page. From here, a direct or upline manager (or anyone who has been given permission to write the Focused Feedback summary) can perform the following actions: 

  1. Review the Feedback their direct report has received
  2. Provide their summary of that Feedback to share with their direct report.
  3. View a list of the Feedback Editors who have the ability to write a Focused Feedback summary and add any other user who should be able to write the Focused Feedback summary.
  4. Review best practices for giving and summarizing Feedback (click the arrows to scroll through all best practices). 
  5. Preview the Focused Feedback before sharing it with their employee. 

Sharing the Focused Feedback Summary with Employees

Once the manager is satisfied with the Focused Feedback they've provided, they click the Preview Summary button in the bottom right corner. 

This will take them to a compact view showing exactly what their employee will see: 

Share Focused Summary compact view Malorie
If the manager has any edits to make, they can click the Edit Summary button in the bottom left corner. If they're ready to share with their employee, they click Share Focused Summary.  From the following modal, they'll confirm that they're ready to share with their employee: 

The employee will then receive an email notification that their manager has shared a Feedback summary with them; from that email they will be able to open and view the summary. 

Closing the Loop

We recommend that managers and employees spend time digesting the Focused Feedback an employee has received together. Managers and employees both have the option to use the Feedback Conversation Booster to add in the Focused Summary directly into their 1-on-1 conversation.