In this article:
- Select Feedback Providers
- Provide Feedback
- Feedback Reminder
- Feedback Nudge
- Feedback Shared with You
- Feedback is Visible
- Feedback Requested
- Focused Feedback
- Colleague's Feedback is Shared with You
- Feedback Comment Response
The following sections are the email notifications your employees may receive as part of your Feedback cycle, depending on the specific cycle setup.
Email notifications are not customizable, with the exception of any text you add to the About this Cycle section of your cycle setup page. If you add text to this section and check the box specifying that it should be added to emails, that text will get pulled into the body of the emails.
Notifications are also delivered in-app, alongside email notifications.
The examples below only display the text automatically included in every email.
Select Feedback Providers
Select Your Own Feedback Providers
The following email is delivered to feedback recipients on the cycle's launch date if they are required to select their own feedback providers.
As a Manager: Select Feedback Providers for Direct Reports
The following email is delivered to the feedback recipient's manager on the cycle launch date if the cycle was configured to have managers select feedback providers for their direct reports.
Provide Feedback for Colleagues
The following email is delivered to users who were selected to provide feedback as part of a cycle.
Provide Feedback for Yourself
The following email is delivered to users when the cycle asks the user to provide feedback for themselves.
Admin-Initiated Feedback Cycles
For admin-initiated cycles in which feedback providers are imported by an admin before the cycle launches, the Provide Feedback emails consolidate all of the feedback recipients into a single email.
Note: If additional feedback recipients are added after the cycle launch date, individual email notifications are delivered instead.
The following email is delivered to feedback providers who have yet to complete their feedback.
Reminder emails are sent 3 days and 1 day before the cycle's due date if the provider hasn't completed their feedback.
The following email is delivered to feedback providers when nudged, either by the recipient or an admin.
Feedback Shared with You
The following email is delivered to feedback recipients once feedback is received if the cycle is configured to share the feedback as soon as it's received.
If the cycle is configured to have a Feedback Visible date, they will instead see this email on the Feedback Visible date.
Feedback is Visible
If a cycle is configured with a Feedback Visible date, instead of having feedback immediately available, feedback recipients and managers with visibility receive the following email.
If the cycle is configured to share feedback immediately as it's received, they will see this email when feedback has been provided.
Employee-Initiated Feedback Request
The following email is delivered to feedback providers when requested by a colleague.
Manager-Initiated Feedback Request
The following email is delivered to employees when their manager requests feedback on behalf of their direct report.
Focused Feedback cycles include two additional email notifications.
Managers: Review & Summarize Focused Feedback
Managers of employees receiving Focused Feedback receive the following email to prompt managers to summarize the key takeaways from the collected feedback.
This email is sent 3 days before the due date of the Focused Feedback.
Employees: View Focused Feedback
Employees receive the following email when the manager's summary is ready for the employee.
Colleague's Feedback is Shared with You
If users can share the feedback they received with others, i.e. a mentor or coach, the following email is delivered to the user receiving the shared feedback.
The following email is delivered to the feedback recipient and their manager notifying them that the feedback was shared with another colleague.
Want to give your employees the option to share the feedback they've received with another Feedback user? Contact your Customer Success Manager to enable this for your organization.
Feedback Comment Response
The following email is delivered to the feedback recipient and users with visibility into the feedback when a comment receives a response.