FAQs: High Impact Questions

• A high impact question, also known as a key driver, is a survey question that has a strong relationship to other survey questions. Most commonly, this analysis is done as part of an employee engagement survey.
• In engagement surveys, high impact questions have the strongest relationship to the survey questions that directly measure employee engagement. High impact analyses can also be done for other types of surveys, but this FAQ will focus on engagement high impact questions.

Why are High Impact questions valuable?

• High impact questions help you narrow focus and know where to take action. Instead of simply focusing on the least favorable perceptions across all survey questions, high impact questions guide you to focus efforts on survey questions most likely to improve employee engagement.

How are High Impact questions determined?

• Quantum Workplace's recommended employee engagement survey is primarily comprised of two types of survey questions: Engagement Outcomes and Engagement Impacts. Engagement Outcomes measure the strength of employee engagement. Engagement Impacts measure aspects of the day-to-day workplace experience, covering topics such as manager effectiveness, communication and resources, and career growth and development.
• High Impact questions are the Engagement Impact survey questions with the strongest correlation to the Engagement Outcome questions. This analysis is based on your employees' survey responses, meaning the High Impact questions are tailored to your organization.

How many High Impact questions are calculated?

• Quantum Workplace typically calculates the top ten High Impact questions.

Does each team receive a unique set of High-Impact questions?

• No, Quantum Workplace typically calculates one set of High Impact questions for an entire organization. This is for both practical and statistical reasons. Group size can strongly influence the statistical analysis.
• Practically, a list of ten High Impact questions allows for consistent effort internally and provides different teams with different areas to focus on as strengths (more favorable) and opportunities (less favorable) vary across teams.

Will our High Impact questions change year over year?

• Quantum Workplace conducts a High Impact analysis after each full engagement survey. While an organization's High Impact questions may change, we often see some consistency. What correlates most to engagement might evolve over time as your organization changes and makes progress.