Employees Not Receiving Emails

The first step to ensuring that your employees will receive the emailed invitations is to share our email delivery guide with your IT person/team. This guide includes the email and IP addresses associated with our survey that needs to be whitelisted. Even if you are receiving emails from us, the invitations may get blocked by a firewall or spam filter when sent to all employees. This will also help make sure the invitations reach employees' inboxes rather than junk folders.

If an employee tells you they did not receive their invitation, encourage them to check their junk/spam folders. Also, review your list of invites in the online portal to confirm they were invited. They may have been omitted from the invitation list on accident or because they did not meet eligibility requirements for the contest. Click here to view the steps to add an employee to the survey.

You have the option to resend a survey invitation through your online portal. On the "Manage Invitations" tab, locate the employee in the list of invites and click on the "Resend" button. 

Keep in mind, survey takers will not receive a resent invitation if they have already completed their survey.