Common Email Notifications and Bell Alerts

This article highlights the most common actions in Quantum Workplace for which employees and managers receive email notifications and bell alerts.

Overview

In order to keep employees and managers apprised of activity in Quantum Workplace that is relevant to them, Quantum Workplace notifies users when certain actions are taken in the platform. This guide includes the most common actions that cause employees to receive both email notifications and bell alerts. 


Bell alerts appear in the top right corner of each user's account:

Recognition


Action Who is Notified
Recognition is Received  Both the employee who has received recognition and their direct manager will be notified.
Comment on Recognition When someone comments on a recognition post, the person who gave the recognition, the person who received the recognition, and anyone who previously commented on the recognition post will be notified.

 

 

Goals 

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Action Who is Notified
A goal update is commented on The user who posted the goal update will be notified (regardless of whether they are the goal owner or a goal contributor) as will any user who had previously commented on the goal update. 
A goal is closed Contributors and followers will be notified when the goal owner closes the goal. 
Someone is added to a goal as a contributor Contributors are notified when they are added to the goal. This can occur when the goal is first launched in Quantum Workplace or when a user adds someone as a contributor to an existing goal.
Someone is added to a goal as a follower Followers are notified when they are added to a goal. 
A user is assigned as the goal owner Employees will be notified if they are made the owner of a goal (i.e. if a colleague creates a goal on their behalf or if the previous goal owner updates them from a contributor or follower to the goal owner.)
Someone is removed from a goal (as a contributor or follower) If a contributor or follower is removed from a goal, they will be notified. 

 

1-on-1s

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Action Who is Notified
The employee shares their 1-on-1 with the manager (facilitator) The manager (person answering the "facilitator" topics)
The manager shares their 1-on-1 with the employee The employee (person answering the "employee" topics)
Someone adds a comment to a 1-on-1 Anytime a user adds a comment to a 1-on-1, the other person in the 1-on-1 conversation will be notified.
The employee finalizes their 1-on-1 The manager
The manager finalizes their 1-on-1 The employee 
A user starts a 1-on-1 with a colleague Users are notified every time a colleague starts a 1-on-1 with them. 
A user "unshares" their answers to a 1-on-1 The other person in the 1-on-1 conversation will be notified. Note: For user-initiated 1-on-1s, unsharing is always an option, but within a 1-on-1 cycle, the cycle settings determine whether this is available. 
An Admin user changes the status of one person in the 1-on-1 (e.g. from finalized to shared or started Both participants in the 1-on-1 conversation will be notified if the status of one person in the 1-on-1 changes. 

 

Feedback

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Action  Who is Notified
An user requests feedback from their colleagues The user(s) who have been added as a feedback provider by the employee requesting feedback will be notified. 
A user is added as a Feedback provider The user who was added as a feedback provider will be notified, regardless of whether an Admin user or the employee receiving feedback has added them.
Feedback is given using Give Feedback The employee who receives feedback  will be notified. Their direct manager will not be notified.
A feedback provider responds to a request for feedback The employee who requested feedback will be notified every time one of their feedback providers submits feedback for them. 
A feedback provider submits feedback about a colleague as part of a Feedback cycle.   This depends on the cycle settings.