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In this toolkit:
Understanding Engagement & Metrics
The E9 Engagement Model
Quantum Workplace defines employee engagement as the strength of the mental and emotional connection employees feel towards an organization, their team and their work. Follow the link to learn more about how we measure engagement.
What are Engagement Outcomes & High-Impact Items
What are Engagement Outcomes and High-Impact Items?
- Outcomes are at the core of how we measure employee engagement. They help reveal the current state of employee engagement within organizations. There are nine Engagement Outcome questions, although not all nine are required to be in your survey.
- High-Impact items are actionable questions that determine what can be done to maintain, improve or otherwise drive outcomes towards higher favorability.
Quantum Workplace does not recommend adding Outcome items to your Action Plan. Outcome items are typically the target, with the High-Impact items being actionable, and the means of achieving Outcomes. It's a best practice to focus on High-Impact items to improve engagement.
Understanding Tools & Data
Engagement Survey Analytics Training Video
Analytics: Reports
For more information on each type of report, follow the links below:
- Questions Report: View the survey's scaled questions and their resulting analytics
- Engagement Outcomes Report: View the survey's Outcome questions and their resulting analytics
- Comments: View and analyze the survey's comments and responses to open-ended questions
- Categories: View the survey's scaled questions and their resulting analytics by category
- Heat Map: Visualize how different demographics compare to a selected benchmark
- Response Rate: View the percentage of survey paticipants who started and completed the survey
- Action Planning: Increase engagement by acting on feedback around the survey's most impactful questions
- Test Survey Access: Test and preview a user's visibility into the survey's analytics
FAQs
- Why do I see insufficient responses?
- What is slicing and filtering?
- What is favorability?
- Why is favorability the best way to look at engagement survey data?
- Why are the numbers of respondents different for different items?
- How to best use external benchmarks.
- What is a reasonable goal for improving overall favorability over the course of a year?
- How can I impersonate a user (view an employee's account)?
Post-Survey: What's Next?
A post-survey guide to help you take the necessary steps at the appropriate times to help you be successful in follow-up.
Look through this article, intended to help admins understand and interpret their engagement survey data.
For best practices on when and how to share results for meaningful action, check out our Post-Survey Guide. Remember, engagement is a continuous goal to strive for and maintain. Start with small actionable steps that align with your organization and employees.