Last Updated: November 26, 2024
In this article:
Overview
To ensure productive 1-on-1s, it's recommended that managers and direct reports share their topics in advance to establish clear expectations for the conversation.
While 1-on-1 conversations can occasionally veer off course, i.e. a participant raises concerns or brings up an unexpected topic, this should not be a cause for worry. Embrace these moments as opportunities for open, healthy dialogue, which is essential for fostering a strong and trusting employee-manager relationship.
5 Ways to Maximize 1-on-1 Effectiveness
Listen
It may seem simple, but actively listening to an employee is powerful.
Sometimes, an employee needs to vent or share their perspective. If they disagree with you, listen to their thoughts without becoming defensive. Listening can demonstrate respect, which is key to building a healthy, trusting relationship.
Agree on an End Objective
Each 1-on-1 should have a clear objective based on what you and your direct report shared prior to the 1-on-1, i.e. progress on goals, upcoming priorities, development opportunities, concerns, or staying aligned.
If the conversation starts to drift, gently refocus on the original goal, for example:
- “I notice we’re circling back to this issue. Should we explore it now and schedule more time for the original topic?”
- “We planned to set priorities for next quarter. Should we stay focused on that and revisit the other topic next time?”
Be flexible and willing to adjust the objective if needed. Sometimes, listening and understanding the employee’s perspective can be valuable.
Recap & Summarize What You're Hearing
End the 1-on-1 with clarity to ensure both participants leave with a clear understanding of the discussion and future goals.
Summarize the key points discussed and confirm the agreed outcomes with the employee to ensure both parties are aligned.
Determine Next Steps
A 1-on-1 reviews the past, but also sets a clear path forward.
Conclude the 1-on-1 with actionable next steps for both you and your direct report. If needed, plan to reconvene after reflecting on the discussion or reschedule to address any unfinished topics.
Prepare for Future 1-on-1s
If a 1-on-1 doesn't go as planned, this is not a reflection of how future meetings will unfold.
Keep sharing your topics in advance and encourage your direct reports to do the same. This fosters productive, meaningful conversation and ensures a valuable use of time.